DRUG-GEN MDSE/CLERK

King Soopers in; Castle Rock (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading grocery store is seeking a customer service associate to enhance the shopping experience. You will be responsible for creating a welcoming environment, assisting customers with product inquiries, and supporting the department manager in achieving sales goals. This role requires strong communication skills and a commitment to safety and customer satisfaction.

Qualifications

• Knowledge of products sold within the department.
• Ability to work in a high-paced environment.
• Honesty and integrity in handling customer information.

Responsibilities

• Create a welcoming environment for customers.
• Assist department manager in achieving sales goals.
• Monitor product quality and safety compliance.

Skills

Customer Service

Communication

Problem Solving

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Position Summary:

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or inquire about products.
• Inform customers of Drug GM specials and recommend items to ensure they get what they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads and promotions.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and reporting repairs.
• Notify management of accidents, safety risks, or illegal activities such as theft or fraud.
• Work cooperatively in a high-paced, sometimes stressful environment and manage conflicts professionally.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve issues.
• Support and assist minors, individuals with special needs, and older adults as required.
• Perform essential functions with or without reasonable accommodation.