DRUG-GEN MDSE/CLERK

Kroger Family of Companies; Anna (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger Family of Companies is seeking a customer-focused associate to enhance the shopping experience in our department. You will help customers, answer questions about products, and maintain a safe and clean environment.

Join a team that values respect, integrity, and safety while supporting sales goals through excellent service and knowledgeable recommendations to customers.

Qualifications

• Retail experience in a fast-paced environment.
• Ability to handle stressful situations with composure.
• Clear and effective communication with customers and teammates.
• Basic math skills for transactions and pricing.

Responsibilities

• Create an inviting shopping environment and help customers with questions about products.
• Know products within the department and offer suggestions.
• Provide product samples and inform about specials.
• Suggest items to meet customer needs and review sell-by dates.
• Label and stock department merchandise and report discrepancies.
• Maintain safety procedures and report hazards.
• Assist with inventory accuracy and housekeeping of the department.
• Communicate with management on customer issues and safety concerns.
• Support associates and resolve conflicts professionally.

Skills

Retail experience

Handle stressful situations

Effective communication

Basic math skills

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

• Offer product samples to help customers discover new items or products they inquire about.

• Inform customers of Drug GM specials.

• Recommend Drug GM items to customers to ensure they get the products they want and need.

• Review "sell by" dates and take appropriate action.

• Label, stock and inventory department merchandise.

• Report product ordering/shipping discrepancies to the department manager.

• Display a positive attitude.

• Stay current with present, future, seasonal and special ads.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

• Retail experience

• Ability to handle stressful situations

• Effective communication skills

• Knowledge of basic math