Drug Dept. Merchandise Clerk — Customer Champion

Kroger Family of Companies; Elkhorn Precinct (NE); On-site; USD 25,000 - 38,000; Full time

Job summary

Kroger Family of Companies is seeking a Retail Associate to deliver outstanding customer service in a fast-paced store. You will help customers locate products, answer questions, and participate in stocking and store presentation to support department goals.

Responsibilities include greeting customers, sharing product knowledge, handling transactions, monitoring shelf life, and working with the team to ensure a clean, safe shopping environment. A positive, proactive attitude is essential.

Qualifications

• Retail experience is required or preferred.
• Strong communication skills for customer interactions.
• Ability to stay calm and effective in stressful situations.
• Basic math skills for checkout and pricing.

Responsibilities

• Create an environment where customers feel welcome by answering questions about products.
• Gain and maintain knowledge of products to respond to questions and suggest items.
• Offer product samples or recommendations to help customers discover items.
• Inform customers of specials and promotions.
• Recommend items to ensure customers get what they want and need.
• Monitor inventory and stock department merchandise.
• Report discrepancies in product ordering or shipping to the department manager.
• Display a positive attitude and provide friendly service.
• Stay current with present, future, seasonal and special ads.
• Adhere to safety procedures and identify unsafe conditions.
• Assist with routine maintenance and report items needing repair.
• Notify management of accidents or safety concerns.
• Follow directions and seek help when resolving customer issues.
• Provide support and assistance to diverse customers, including minors and older adults.

Skills

Retail experience

Effective communication

Handle stressful situations

Basic math

Job description

Kroger Family of Companies is seeking a Retail Associate to deliver outstanding customer service in a fast-paced store. You will help customers locate products, answer questions, and participate in stocking and store presentation to support department goals.

Responsibilities include greeting customers, sharing product knowledge, handling transactions, monitoring shelf life, and working with the team to ensure a clean, safe shopping environment. A positive, proactive attitude is essential.