Drop Team Member

KIOWA CASINO GROUP; Devol (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

KIOWA CASINO GROUP in Oklahoma is seeking a Drop Team Member to assist with the drop process and maintain accountability for slot bill acceptor canisters. You will move carts, sign out keys and radios, and prepare gaming floors for drops.

The role requires accuracy with money handling, ability to work in a fast-paced environment, and adherence to regulatory and internal policies. The position emphasizes reliability, attention to detail, and teamwork across departments to ensure smooth operations

Qualifications

• High School diploma or GED is required.
• 1 year prior cashiering experience preferred.
• Working knowledge of the Gaming Industry and the regulations governing gaming operations preferred.

Responsibilities

• Collect and replace all slot machine bill acceptor canisters.
• Sign out keys, obtain scanners and radios.
• Stage trolleys and carts for positioning on gaming floor.
• Prep gaming floor zones for drop process.
• Review assigned areas to ensure that nothing is left behind.
• Turn in keys, scanners, and radios.
• Comply with all Company and Departmental Policies and Procedures.
• Adhere to all regulatory, departmental, and casino policies and procedures, and to the MICS.

Skills

Cash handling

Math skills

Attention to detail

Education

High School diploma or GED

Job description

SUMMARYThe Drop Team Member is responsible for collecting and replacing all slot machine bill acceptor canisters, in accordance with the Minimum Internal Control Standards {MICS). All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.ESSENTIAL DUTIES & RESPONSIBILITIESAll Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP's, and any other related training.Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.Remove carts and trolleys from count room.Sign out keys, obtain scanners and radios.Assist with bar-coding of boxes as necessary.Stage trolleys and carts for positioning on gaming floor.Prep gaming floor zones for drop process.Review assigned areas to ensure that nothing is left behind.Return remaining carts and trollies to count room.Turn in keys, scanners, and radios.Comply with all Company and Departmental Policies and Procedures.Adhere to all regulatory, departmental, and casino policies and procedures, and to the MICS.Maintain knowledge of special events, hours of operation, and other pertinent information.Perform additional duties or projects, as assigned.The list of essential job Junctions is illustrative of the minimums ONLY and is not a comprehensive listing of all Junctions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.JOB DEMANDSPhysicalThe physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 50 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office or other equipment and examine documents, records and files. Job may sit, lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time.Confer with Human Resources for additional information, as needed.MentalSocial perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period of time without being distracted.Work EnvironmentThe characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.Success in this position will require ongoing knowledge and application of the organization's key performance indicators that include but are not limited to interpersonal and communication skills, change management and teamwork, customer service and satisfaction, integrity, and dependability.The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities, and requirements of the job. Kiowa Casino and its governing authorities reserve the right to substitute, amend, change, modify or discontinue any or all portions of this job description or job functions.STATEMENT OF UNDERSTANDINGI have read and understand what is expected of me in this position and agree to perform these responsibilities and duties to the best of my abilities for the compensation provided. I further agree to immediately inform my supervisor(s) when/if my ability to perform is hindered or enhanced in any way.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.EDUCATION & EXPERIENCEHigh School diploma or GED is required.1 year prior cashiering experience preferred.Working knowledge of the Gaming Industry and the regulations governing gaming operations preferred.REQUIREMENTS, SKILLS & ABILITIESMust be at least 21 years of age.Regular and reliable attendance.Must be able to work in a fast-paced environmentAbility to work cooperatively with all departments and all team members.Ability to maintain a professional appearance and demeanor.Ability to maintain high confidentiality.Ability to independently manage multiple tasks in a professional manner.Ability to work independently with minimal supervision.Ability to prioritize tasks and meet deadlines.Ability to follow directions.Ability to accurately count large sums of money.Ability to process basic mathematical functions.SUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilities.LICENSES & CERTIFICATIONSAbility to obtain and maintain Gaming License is required.Key positions require knowledge and application of Title 31 reporting requirements.Must have the ability to pass comprehensive background check and drug test.