DriveUp&Go Supervisor

Albertsons Companies; North Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Albertsons Companies seeks a capable supervisor to lead the Drive Up & Go online order process in a fast-paced store environment. You will train shoppers, ensure proper handling of perishable items, and uphold customer service standards while following company procedures.

You will collaborate with store management to coach employees, monitor productivity, and drive continuous process improvements in order fulfillment.

Qualifications

• Proven customer service focus with ability to handle substitutions and questions.
• Ability to motivate and coach a team to meet goals.
• Strong written and verbal communication skills.
• Demonstrated teamwork and interpersonal abilities with management.
• Basic proficiency in Microsoft Excel, Word and Outlook preferred.
• Understanding of customer satisfaction and creating a positive shopper experience.

Responsibilities

• Supervise Drive Up & Go team and ensure timely, accurate order fulfillment.
• Train shoppers on equipment, perishable handling, and company procedures.
• Provide strong customer service and resolve shopper issues on a daily basis.
• Support store management with coaching and performance feedback to staff.
• Monitor productivity, stock levels, and order speed to customer cars.
• Ensure compliance with company rules and accurate reporting.

Skills

Customer service

Leadership

Communication

Teamwork

Excel & Office

Customer satisfaction

Job description

Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to train shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.

Key Accountabilities

• Supervise team of Drive Up & Go employees
• Possess strong customer service skills. Assisting E-commerce shoppers with proper substitutions, handling problems and answering customers’ questions.
• Support Store Management in effective management and coaching of Drive Up & Go employees
• Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car.
• Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement.
• Selecting and collating products for online grocery orders.
• Checking perishable products for pull dates, quality perishables, proper temperature of perishable items, and proper bagging of items to ensure product is not damaged while in transit.
• Perform all site workbench functions on a daily basis and maintain necessary paperwork.
• Perform periodic shopper audits to ensure procedural follow-through.
• Help customers while on the sales floor.
• Ensures compliance with Company rules and regulations by all department personnel.

Skills And Experiences

• Strong customer service skills
• Possess good leadership skills and the ability to influence the work of others. Must be able to motivate and work through others to achieve desired results.
• Possess good communication skills, both verbal and written.
• Strong teamwork and interpersonal skills with the ability to communicate effectively with management teams.
• Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.
• Understand and possess a good understanding of customer satisfaction with an end goal of creating a wonderful experience for the Albertsons.com customer.
• Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
• Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
• Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.
• Willingness to work independently in a fast-paced environment.