DriveUp&Go Supervisor

Albertsons Companies; El Paso (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Albertsons Companies in El Paso, TX is seeking a Drive Up & Go Supervisor to lead the online order process and train shoppers. You will ensure on-time, accurate orders, supervise staff, and support management with coaching and reporting.

This role requires strong customer service, leadership, and the ability to work in a fast-paced retail environment. Responsibilities include supervising the team, training, improving order speed, and ensuring quality control of perishable items.

Qualifications

• Strong customer service skills with the ability to assist shoppers and answer questions.
• Proven leadership ability to coach and motivate a team of Drive Up & Go employees.
• Clear verbal and written communication suitable for coaching and reporting.
• Team player with interpersonal skills to coordinate with store management.
• Basic computer skills and familiarity with Microsoft Office Suite.
• Commitment to customer satisfaction and a positive shopping experience.
• Physical stamina to stand, walk, lift up to 50 pounds, and work in a fast-paced setting.
• Ability to work independently and manage multiple tasks in a store environment.

Responsibilities

• Supervise Drive Up & Go team to ensure timely, accurate order execution.
• Train shoppers on Drive Up & Go equipment and perishable item handling.
• Support Store Management with coaching and performance feedback.
• Manage shopper productivity, stockouts, and speed of order fulfillment to customers’ cars.
• Provide timely reporting to Store Management for proactive decisions.
• Select and collate products for online grocery orders.
• Check perishables for pull dates, quality, temperature, and proper bagging.

Skills

Customer service

Leadership

Communication

Teamwork

Computer basics

Customer satisfaction

Stamina/physical

Adaptability

Independent work

Job description

Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to train shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.

KEY ACCOUNTABILITIES:

• Supervise team of Drive Up & Go employees
• Possess strong customer service skills. Assisting E-commerce shoppers with proper substitutions, handling problems and answering customers' questions.
• Support Store Management in effective management and coaching of Drive Up & Go employees
• Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car.
• Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement.
• Selecting and collating products for online grocery orders.
• Checking perishable products for pull dates, quality perishables, proper temperature of perishable items, and proper bagging of items to ensure product is not damaged while in transit.
• Perform all site workbench functions on a daily basis and maintain necessary paperwork.
• Perform periodic shopper audits to ensure procedural follow-through.
• Help customers while on the sales floor.
• Ensures compliance with Company rules and regulations by all department personnel.

Skills and Experiences:

• Strong customer service skills
• Possess good leadership skills and the ability to influence the work of others. Must be able to motivate and work through others to achieve desired results.
• Possess good communication skills, both verbal and written.
• Strong teamwork and interpersonal skills with the ability to communicate effectively with management teams.
• Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.
• Understand and possess a good understanding of customer satisfaction with an end goal of creating a wonderful experience for the Albertsons.com customer.
• Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
• Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
• Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.
• Willingness to work independently in a fast-paced environment.

PHYSICAL ENVIRONMENT:

• Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
• Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
• Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.
• Willingness to work independently in a fast-paced environment.