Driver/Warehouse Specialist, Starting at $21.50/hour

Boar's Head; Mansfield (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Route Driver/Warehouse Specialist to enhance customer relationships and ensure efficient delivery of goods. This role involves a mix of customer service, warehouse operations, and in-store activities, requiring a passion for service and teamwork. You'll be responsible for inventory management, training customer employees, and ensuring the timely delivery of products. Join a dynamic team where your contributions will have a direct impact on customer satisfaction and operational success. If you thrive in a fast-paced environment and enjoy building relationships, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent required; basic math and reasoning skills.
• 1+ years as Brand Associate or 3 years in customer service or similar roles.

Responsibilities

• Deliver perishable goods to customers and manage warehouse operations.
• Engage with customers to understand their needs and provide training.

Skills

Customer Service

Basic Math

Communication Skills

Inventory Management

Teamwork

Education

High School Diploma or Equivalent

Tools

Basic Computer Skills

Job description

Hiring Company: Delicatessen Services Co., LLC

Overview: The Route Driver/Warehouse Specialist plays a key role in developing new customer relationships while maintaining service levels with the existing customer base. This role is responsible for customer deliveries, warehouse operations, and in-store activities for our retail and food service customers. We are looking for individuals with a passion for providing excellent customer service and who excel working both independently and as a member of a team. This role requires a flexible schedule with occasional weekend work.

Job Description:

Essential Functions:

1. Itemized check-in of delivered goods with a customer representative
2. Complete bi-weekly customer inventory
3. Create bi-weekly orders based on established inventory levels
4. Pull credits, create out-of-date memos, and issue customer credits
5. Complete merchandising resets and recommend opportunities for cross-merchandising
6. Complete 1-on-1 training with customer employees including exceptional customer service, product knowledge, product pairings, slicing technique, etc.
7. Complete assigned Go-Spot-Check missions
8. Delivery of perishable goods to customers
9. Monitor truck maintenance schedule and coordinate necessary maintenance
10. Continuously cultivate relationships with customers by actively engaging with deli management and personnel to understand their customer base, evolving product or training needs, and specific opportunities/challenges
11. Complete additional activities or special projects as assigned

Minimum Requirements:

Job Requirements:

1. High school diploma or equivalent; including basic math and reasoning
2. Ability to speak and read English
3. 1+ years of experience as a Brand Associate or 3 years of experience in customer service, sales, warehouse, or similar role
4. Successful mastery of Brand Associate essential functions and requirements
5. Valid driver’s license and clean driving record
6. Basic computer skills

Physical Requirements:

1. Ability to stand for a minimum of 4 hours
2. Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl
3. Ability to lift or carry objects weighing up to 50 lbs; push or pull objects up to 600 lbs.
4. Ability to work in a refrigerated/freezer environment

Training and Certification Requirements (Provided):

1. Product knowledge and customer service
2. Company History
3. ServSafe certification
4. DOT compliance and Safe Driver training

Location: Boston, MA, Lynn, MA, Mansfield, MA, Revere, MA, Stoneham, MA, Wakefield, MA

Time Type: Full time

Department: Boston Harbor Provisions