Driver Support Associate

Fetch ?; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Driver Support Associate to enhance the experience for delivery partners. In this remote role, you'll be the voice of support, helping to resolve issues and improve processes. Your ability to communicate effectively and empathize with customers will be crucial. The position offers competitive pay and benefits, including medical and dental insurance, along with a supportive team environment. If you thrive in fast-paced settings and are passionate about customer satisfaction, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Qualifications

• Passion for creating an amazing customer experience.
• Strong analytical, listening, writing, and oral skills in English.

Responsibilities

• Respond to delivery partner inquiries via phone, email, text, and live chat.
• Troubleshoot technical problems and deliver clear outcomes.

Skills

Customer Experience

Analytical Skills

Communication Skills

Problem Solving

Time Management

Education

Undergraduate Degree or Equivalent

Tools

Web-based User Support Applications

Smartphone Applications (iOS and Android)

Job description

Driver Support Associate

Department: Driver Support

Employment Type: Full Time

Location: Remote US

Reporting To: Kristen Cole

Compensation: $19.00 / hour

Description

As a Driver Support Associate, you will provide an unparalleled experience for our Drivers while investigating issues, providing solutions, and contributing to the success of Fetch’s team. We are looking for someone with a passion for helping people and a love for finding creative solutions that drive customer satisfaction.

You will become an expert on the Fetch process and platform, and be an advocate for the needs and concerns of our Delivery Partners. You will have the ability to learn multiple aspects of operations and sales, and be in a position that directly impacts the efficiency and long-term viability of the business.

What you'll do:

• Respond to delivery partner inquiries on Gladly via phone, e-mail, text, and live chat.
• Relay operational issues with local warehouse teams and operations managers.
• Troubleshoot technical problems and deliver clear outcomes and solutions.
• Prioritize tasks in a fast-paced and high pressure environment.
• Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole.
• Communicate with a professional and friendly tone.

What you'll need:

• A passion for creating an amazing customer experience
• Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the customer
• The ability to adapt to resolve potentially difficult situations
• Strong analytical, listening, writing, and oral skills in English
• Ability to learn web-based user support applications quickly
• Dependable and punctual with time management skills
• Flexible schedule, willing to work weekends
• High level of comfort and familiarity with smartphone applications (iOS and Android)
• Undergraduate or equivalent degree preferred

What we'll deliver on:

• Competitive pay rates
• Medical
• Dental
• Vision insurance
• 401(k)
• AD&D/STD/LTD
• Paid time off

We also pay weekly.

At Fetch, we are always looking for awesome people to join our growing team. If you think you’re the right fit for this position, apply today. We’d love to hear from you!

Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.