Driver Support Associate

Fetch Package; Town of Texas (WI); On-site; USD 40,000 - 50,000; Full time

Job summary

Fetch Package is seeking a Driver Support Associate to enhance customer satisfaction by providing support to delivery partners. This role involves responding to inquiries, troubleshooting issues, and contributing to operational efficiency. Ideal candidates will possess strong communication skills and a passion for customer service. Fetch offers competitive pay, medical benefits, and a supportive work environment.

Benefits

Medical

Vision Insurance

401(k)

Paid Time Off

Qualifications

• Strong analytical, listening, writing, and oral skills in English.
• Ability to learn web-based user support applications quickly.

Responsibilities

• Respond to delivery partner inquiries via phone, e-mail, text, and live chat.
• Troubleshoot technical problems and deliver clear outcomes.
• Look for patterns in customer communications to enhance processes.

Skills

Customer Experience

Empathy

Analytical Skills

Time Management

Communication

Education

Undergraduate Degree

Job description

As a Driver Support Associate , you will provide an unparalleled experience for our Drivers while investigating issues, providing solutions, and contributing to the success of Fetch’s team. We are looking for someone with a passion for helping people and a love for finding creative solutions that drive customer satisfaction.

You will become an expert on the Fetch process and platform, and be an advocate for the needs and concerns of our Delivery Partners. You will have the ability to learn multiple aspects of operations and sales, and be in a position that directly impacts the efficiency and long-term viability of the business.

What you'll do :

• Respond to delivery partner inquiries on Gladly via phone, e-mail, text, and live chat.
• Relay operational issues with local warehouse teams and operations managers.
• Troubleshoot technical problems and deliver clear outcomes and solutions.
• Prioritize tasks in a fast-paced and high pressure environment.
• Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole.
• Communicate with a professional and friendly tone.

What you'll need :

• A passion for creating an amazing customer experience
• Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the customer
• The ability to adapt to resolve potentially difficult situations
• Strong analytical, listening, writing, and oral skills in English
• Ability to learn web-based user support applications quickly
• Dependable and punctual with time management skills
• High level of comfort and familiarity with smartphone applications (iOS and Android)
• Undergraduate or equivalent degree preferred

What we'll deliver on :

• Competitive pay rates
• Medical
• Vision insurance
• 401(k)
• AD&D / STD / LTD
• Paid time off

We also pay weekly.

At Fetch, we are always looking for awesome people to join our growing team. If you think you’re the right fit for this position, apply today. We’d love to hear from you!

Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.

Fetch is a last-mile off-site package delivery platform for apartment communities. We solve the package problem for property managers while adding a convenient amenity for residents.

Getting a package—whether it’s a meal plan, a hot pair of shoes, or a new couch is fun. We aim to keep it that way, because delivery happiness shouldn’t end with a lost package, a moldy perishable, or a box teasing you from inside a locked leasing office.

So we designed a solution that removes the package burden from property managers and gives residents a delivery experience worthy of their excitement. That is, we allow property managers to focus on their core business (not package delivery), and bring every package safely to its owner’s waiting hands.