Driver's License Service Supervisor — Lead & Elevate Service

State of Iowa - Executive Branch; Ankeny (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

State of Iowa’s Motor Vehicle Division is seeking a Driver’s License Service Center Supervisor to lead the Ankeny staff at the Ankeny Driver’s License Service Center. The role focuses on guiding staff, supervising daily operations, and delivering high-quality service in one of Iowa’s busiest driver’s license stations.

The position requires leading teams, coordinating training, and maintaining strong partnerships with local offices to ensure seamless service delivery across the state.

Qualifications

• Graduation from an accredited four-year college or university, and experience equal to four years of full-time work in customer service as a team leader or manager.
• A total of eight years of education and/or full-time experience (as described above).
• Current, continuous experience in the state executive branch that includes three years of full-time work as a Driver & Identification Service Center Associate, two years of full-time work as a Driver & Identification Service Center Specialist, or one year as a Driver & Identification Service Center Consultant.

Responsibilities

• Lead, coach, and develop staff to ensure a customer-focused unit.
• Provide daily operational oversight by monitoring workflow and staffing.
• Respond to inquiries regarding driver’s license laws, rules, policies, and procedures.
• Implement new laws, policies, and procedures and train staff accordingly.
• Conduct informal settlement hearings related to suspensions, revocations, or denials and explain required actions.
• Investigate complaints and develop improvement plans for staff.
• Monitor and improve customer satisfaction and identify development opportunities.
• Coordinate training and statewide initiatives for the service center team.

Job description

State of Iowa’s Motor Vehicle Division is seeking a Driver’s License Service Center Supervisor to lead the Ankeny staff at the Ankeny Driver’s License Service Center. The role focuses on guiding staff, supervising daily operations, and delivering high-quality service in one of Iowa’s busiest driver’s license stations.

The position requires leading teams, coordinating training, and maintaining strong partnerships with local offices to ensure seamless service delivery across the state.