Driver Operations Specialist Denver, Phoenix, Charlotte, Atlanta

Via Transportation, Inc.; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Driver Operations Specialist to enhance the experience of driver partners. This exciting remote role involves direct communication with drivers, ensuring their needs are met while advocating for their feedback within the organization. You will thrive in a fast-paced environment, delivering outstanding customer service and problem-solving to improve overall satisfaction. Join a forward-thinking team dedicated to transforming transportation and making a positive impact on communities. If you have a passion for customer service and technology, this opportunity is perfect for you!

Qualifications

• Strong communicator with excellent reading and writing skills.
• Experience with CRM tools and technical proficiency.

Responsibilities

• Assist driver partners with account management and first experiences.
• Deliver exceptional customer service and identify trends.

Skills

Clear communication

Customer service

Problem-solving

Technical skills

Team player

Tools

Microsoft Office

Google Suite

Slack

Salesforce

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Driver Operations Specialist, you’ll be on the ground floor at this exciting company ensuring that driver partners have a smooth experience. The Driver Operations Team serves as a direct bridge between Via's brand and the people who actually deliver our services.

We strive to create effortless experiences for everyone who reaches out to our team, and we serve as an advocate for our partners' drivers in an effort to drive changes to the overall Via's experience. You will make customers feel like they are receiving a world-class education on our product suite; they will feel supported throughout their correspondence with us. We bring the voice of the Via's brand to our drivers, and the voice of our drivers to the broader Via's team.

Please note: this is a remote position.

What You’ll Do:

• Serve as the front line, speaking with driver partners to help improve their first experience with Via or manage their accounts.
• Thrive in a fast-paced environment tackling an array of customer issues.
• Become an expert on our services and spread the love of Via everywhere.
• Deliver above-and-beyond customer service to our driver partners, finding new and interesting ways to make our customers smile.
• Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience.
• Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design and product teams.
• Learn our tools & product inside and out while supporting other teams.

Who You Are:

• Clear communicator with excellent reading comprehension and writing skills.
• Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, Slack, previous CRM tools like Salesforce a plus.
• Great listener and conversationalist.
• A well-rounded team player who takes ownership of (and pride in) your work.
• Someone with a strong work ethic and an entrepreneurial spirit.
• Dynamic; willing to wear multiple hats and work on projects of all types.
• You take initiative to solve problems and get the job done.
• Empathetic and able to put yourself in the customer's shoes.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Hourly Range: $18-$22/hour.

We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best-in-class suite of products, we make transit thrive.

If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride?

Via is an equal opportunity employer.

Apply for this job

* indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City)

Resume/CV *

How did you hear about this job? *

In a few sentences, explain what appeals to you about joining the Via team. *

Will you now or in the future require visa sponsorship to work in the United States? Via supports visa sponsorship and we will get to know more about your sponsorship needs later in the process. * Select...