Driver Manager

Expressinternationalinc; Washington, Northern (District of Columbia, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Expressinternationalinc in Washington, DC is seeking a Driver Manager to oversee end-to-end operations of drivers and freight movements to ensure safe, timely, and efficient service. You will monitor driver performance, coordinate schedules, verify PODs, provide status updates, and maintain documentation.

The role requires strong communication, coaching, and adherence to safety standards. This position offers a challenging, hands-on environment with opportunities to optimize routes and improve

Qualifications

• 2+ years of related work experience.
• Excellent computer and administrative skills.
• Strong work ethic and reliability.

Responsibilities

• Manage daily activities of Drivers and coordinate shifts.
• Monitor attendance, punctuality, and performance of drivers.
• Ensure load information, equipment, documentation, and customer instructions are accurate.
• Provide coaching to improve service quality and compliance.
• Maintain visibility of loads using GPS/ELD/TMS and monitor shipments.
• Communicate delays and recovery plans to customers.
• Ensure compliance with safety procedures and HOS using ELDs.

Skills

Driver management

Communication

Experience: 2+ years

Safety compliance

Education

5 passes at CSEC or equivalent

Tools

GPS

ELD

TMS

Job description

NATURE AND SCOPE OF JOB

The Driver Manager is responsible for the end-to-end operational management ofdrivers and the continuous monitoring of freight movements to ensure safe, timely, and efficient service delivery.

DESCRIPTION OF DUTIES

• Manage the daily activities of Drivers.
  Maintain consistent communication with drivers throughout each shift.
• Monitor drivers’ attendance, punctuality, productivity, and performance.
• Ensure drivers are properly prepared with load information, equipment, documentation, and customer instructions.
• Provide coaching and operational guidance to improve service quality and compliance.
• Coordinate driver schedules, route changes, and operational adjustments.
• Promote adherence to company safety standards and operating procedures.
• Monitor shipments from pickup through final delivery.
• Maintain continuous visibility of all assigned loads using GPS, ELD, and TMS.
• Conduct scheduled driver check calls and status updates.
• Verify arrival, departure, loading, unloading, and delivery statuses.
• Identify shipment delays or service disruptions before they impact customer expectations.
• Escalate operational concerns promptly to Operations Management.
• Ensure all shipment status updates are accurately documented within internal systems.
• Verify proof of delivery (PODs) and supporting transportation documentation.
• Provide proactive shipment updates and estimated arrival times.
• Respond professionally to customer inquiries regarding shipment status.
• Communicate delays with proposed recovery plans.
• Maintain high customer satisfaction through timely and accurate communication.
• Coordinate with Safety, Maintenance, and management.
• Monitor equipment utilization and availability.
• Assist in load recovery and contingency planning during service interruptions.
• Ensure operational issues are documented and communicated appropriately.
• Ensure compliance with company operating procedures.
• Monitor Hours of Service (HOS) compliance through Electronic Logging Devices (ELDs).
• Verify drivers maintain required licensing and documentation.
• Report safety concerns, incidents, or policy violations immediately.

SHIFT DETAILS

12 hours, 3/4 Days per Week (Flexible Schedule)

MINIMUM QUALIFICATION REQUIREMENTS

• 2+ years of related work experience.
• 5 successful passes or more at CSEC or equivalent.
• Excellent computer and administrative skills.
• A strong work ethic.