Driver Manager

Action; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Action Resources is seeking a Dispatcher to grow a profitable chemical and waste transportation operation. You will coordinate and manage loads to remain cost effective, support drivers, and collaborate with Terminal Managers to boost fleet productivity.

You will focus on safety, service, revenue, and assets, handle escalations, and drive continuous process improvements. A bachelor’s in transportation or equivalent experience and knowledge of TMW/McLeod will help you succeed.

Qualifications

• Bachelor’s degree or equivalent experience in transportation field preferred.
• Experience in the transportation industry preferred.
• Familiar with Transportation Management Software (ie: TMW, McLeod).
• Proficient with Microsoft Office suite.
• Excellent written and oral communication skills.

Responsibilities

• Coordinate and manage loads to maximize cost efficiency.
• Support drivers across all markets with focus on assigned markets.
• Interact with customers and drivers to ensure quality service.
• Manage daily terminal activities and data entry.
• Handle escalations and time-critical issues.
• Drive process improvements and change initiatives.

Skills

Communication skills

Analytical thinking

Problem solving

Coaching skills

Development mindset

Team leadership

Customer service orientation

Education

Bachelor's degree or equivalent experience in transportation field

Tools

TMW

McLeod

Microsoft Office

Job description

As a Dispatcher for Action Resources, grow and develop a profitable successful chemical/waste transportation operation. Coordinate and manage loads to remain cost effective as a company. Work with all dispatchers and Terminal Managers to increase the productivity and efficiency of the fleet. Support drivers based out of all existing markets with primary focus on their assigned market.

DUTIES AND RESPONSIBILITIES:

• Focus on key areas of Operations: Safety, Service, Revenue, Assets and Costs
• Enthusiastically implement and support all company quality and safety improvement efforts.
• Interact with customers both internal and external in a cooperative friendly manner; insist on the same level of cooperation from the driver force; ensure quality customer service
• Bring energy, enthusiasm and a positive attitude to the job. Promote teamwork and a positive work atmosphere.
• Willing to understand and support change, as it relates to processes, structure and business modeling.
• Involved with retaining, recruiting and hiring of drivers; treating drivers fairly, respectfully and honestly.
• Coordinate daily terminal activities: customer order acceptance, data entry, asset management, schedule preparation and accepting accountability of meeting dispatch & terminal specific operating objectives.
• Ability to effectively handle escalations and time critical issues, perform transactions in a timely and accurate manner.
• Identify process breakdowns and develop improvement plans with partners to resolve.
• 1st point of contact for work issues, problems and troubleshooting.
• Take an active interest in self-development and focus on learning the details of our business in preparation for potential roles of greater responsibility.
• Duties and responsibilities as assigned by Terminal Manager

EXPERIENCE AND SKILL REQUIREMENTS:

• Bachelor’s degree or equivalent experience in the transportation field preferred.
• Experience in the transportation field preferred.
• Familiar with Transportation Management Software (ie: TMW, McLeod)
• Experience and ability in using Microsoft Office suite
• Excellent written and oral communication skills.

BUSINESS & LEADERSHIP COMPETENCIES

• Teambuilding skills and the ability to drive change.
• Strong analytical and problem solving skills.
• Coaching and development skills.
• Strong supervision, planning, coordination, negotiations, and employee relations skills.