Driver Licensing Office Supervisor: Lead & Develop Team

State of Washington; Vancouver (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Department of Licensing (DOL) is recruiting a Staff Supervisor (LSR3) for the North Vancouver Driver Licensing Office. The role focuses on directing a team, ensuring accurate licensing services, and delivering respectful customer care in a high-volume public setting.

Ideal candidates bring licensing service experience, a commitment to equity, and the ability to coach staff while maintaining compliance with laws and procedures.

Qualifications

• Experience in licensing or customer service roles is preferred.
• Ability to coach and develop staff for consistent, high-quality service.
• Strong communication with customers and staff to resolve licensing questions.

Responsibilities

• Evaluate employees’ performance and prepare performance plans and assessments.
• Communicate clearly with customers and employees.
• Assess training needs and arrange instruction.
• Provide coaching, mentoring, and guidance to staff.
• Maintain records of license work and fees collected.
• Lead and manage a team through changes in the work environment.
• Respond to challenges and solve customer problems.
• Conduct driving skills tests and verify documents for licensing.

Skills

Customer service

Leadership

Communication

Coaching

Education

Two years relevant education may substitute experience

Job description

The Department of Licensing (DOL) is recruiting a Staff Supervisor (LSR3) for the North Vancouver Driver Licensing Office. The role focuses on directing a team, ensuring accurate licensing services, and delivering respectful customer care in a high-volume public setting.

Ideal candidates bring licensing service experience, a commitment to equity, and the ability to coach staff while maintaining compliance with laws and procedures.