Driver License Technician Trainee (Denver NE).

State of Colorado; Denver (CO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in Colorado is seeking a Driver License Technician Trainee who is passionate about making a difference in the lives of Coloradans. This role involves ensuring compliance with laws and regulations while providing excellent customer service. You will be the primary point of contact for applicants, assessing their needs and eligibility for various Colorado credentials. The position offers a unique opportunity to develop your skills in a supportive environment that values diversity and teamwork. If you are eager to contribute to your community and grow within a dynamic team, this is the perfect opportunity for you!

Benefits

$500 bonus after 6 months

$1000 bonus after 1 year

Equity, Diversity, and Inclusion initiatives

Qualifications

• 1 year of customer service experience or equivalent college coursework required.
• Skills in problem solving and conflict resolution are essential.

Responsibilities

• Interact with customers as the primary point of contact.
• Assess eligibility and compliance for driver's licenses and ID cards.

Skills

Customer Service Skills

Problem Solving Skills

Conflict Resolution Techniques

Written Communication Skills

Collaboration and Teamwork Skills

Education

College Coursework in Business Administration

College Coursework in Accounting

College Coursework in Public Administration

College Coursework in Management

College Coursework in Information Technology

Job description

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.

Exciting NEW Benefit!

The person hired for this position may be eligible to receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary! Eligibility for this bonus is reserved for candidates entering into the state system for the first time.

Division of Motor Vehicles (DMV)

Do you have a passion for making a difference in Coloradan’s lives? Do you like being involved in complex and critical policy issues that have wide-scale impact? Enjoy motivating, developing, and guiding people to reach a common goal? The Division of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams, developing strategic goals and priorities, and driving results.

What we do:

The Driver License section provides Colorado credentials to the citizens throughout the state which include driver licenses, instruction permits, commercial driver licenses, and identification cards.

A typical day in the life of a Driver License Technician Trainee:

In this trainee role, you will learn to ensure compliance with Colorado Revised Statutes and Federal laws, Department policies, rules and procedures in the issuance of Colorado documents to qualified applicants. Once you are trained and certified, you might have an opportunity to promote!

Primary Duties:

• Interact with customers as the primary point of contact.
• Communicate with customers about their needs, eligibility, and ensure compliance.
• Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
• Process computer-generated driver's license, identification documents and hearing requests.
• Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits.
• Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.
• Assess authenticity of documentation by comparing applicant's statements with available data.
• Collect and account for money received for all documents issued. (This includes maintaining a cash drawer, counting cash, and balancing receipts)

May be required to travel and work between multiple Driver License Offices. The successful candidate will be required to sit and stand for long periods throughout the day.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application. Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.

MINIMUM QUALIFICATIONS:

Must meet one of the following or any combination of experience/education to meet the minimum (MQ) qualifications:

OPTION 1:

• 1 year of experience in a customer service role.

OR

OPTION 2:

• College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis.

Preferred Qualifications:

The ideal candidate will possess the following skills:

• State experience in a work environment in which laws, rules, and regulations are put into place.
• Customer service skills utilizing conflict resolution techniques.
• Problem solving skills.
• Demonstrated written communication, computer and data entry skills.
• Prior work in a high stress environment maintaining a professional attitude.
• Collaboration and teamwork skills.
• Prior work in accounting, counting cash, and balancing receipts.

Driver License Systems Fundamentals (DLF Certification):

Newly hired (or transferred) Driver License Technician Trainees are designated "in training" for the first year in this position. Driver License Technician Trainees receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in position Driver License Technician Trainees are required to complete DLF Certification.

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.

Minimum Qualification Screening:

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "[e-mail]" addresses.

Equity, Diversity, and Inclusion Compliance:

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

If not applying online, submit application to:

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application. Paper applications must be received via email to [e-mail] by the closing date and time of the application period listed on this announcement.