Driver License Examiner Assistant (Dublin)

Commonwealth-of-Pennsylvania; Pima (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

The Commonwealth of Pennsylvania's PennDOT is seeking a Driver License Examiner Assistant at the Dublin licensing center to deliver customer-focused service, review documents, assist applicants, and enter data accurately.

The role includes administering vision screenings, explaining licensing requirements including REAL ID, and guiding customers through renewal or replacement steps while ensuring policy compliance and high integrity.

Qualifications

• One year experience obtaining, evaluating, and providing information to the public.

Responsibilities

• Greet applicants and verify identification documents; provide forms and guidance.
• Administer vision screenings and standardized knowledge tests.
• Enter applicant information, test results, and licensing details into online systems.
• Explain licensing requirements, REAL ID rules, and renewal procedures.
• Respond to public questions; address concerns and issue restoration letters when needed.
• Follow customer service policies, REAL ID regulations, fee waiver guidelines, and Title VI requirements.

Skills

Customer service

Data entry

Job description

NOTE: This posting will close on SEPTEMBER 3, 2026 or after 25 applications are received, whichever occurs first.

Do you thrive in a fast-paced customer driven environment and possess exceptional attention to detail? If so, the Pennsylvania Department of Transportation (PennDOT) may have the position you have been waiting for! We are eager to welcome a highly organized and team oriented Driver License Examiner Assistant to join our Dublin licensing center. Do not miss this opportunity to make a difference by promoting highway safety and combating fraud through your diligent work efforts. We look forward to working with you!

This role is focused on serving customers at PennDOT Driver License Centers and supporting safe and accurate processing of driver license applications. It involves reviewing documents, assisting applicants, completing data entry, and helping customers understand licensing requirements. As a Driver License Examiner Assistant, you will perform the following duties:

• Customer Assistance: Greet applicants, verify identification documents, and provide forms and guidance based on customer needs

• Knowledge Testing: Administer vision screenings and standardized knowledge tests to assess applicant readiness

• Data Processing: Enter applicant information, test results, and licensing details accurately into online systems

• Service Guidance: Explain licensing requirements, REAL ID rules, commercial license steps, and renewal or replacement procedures

• Problem Resolution: Respond to public questions, address concerns, and produce restoration requirement letters when appropriate

• Policy Compliance: Follow customer service policies, REAL ID regulations, fee waiver guidelines, and Title VI requirements

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours/week
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel to other driver license centers may be required as necessary.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.