Driver Helper (Casper)

United Parcel Service; Casper (WY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

Paid holidays and PTO (six holidays; 9

Job summary

United Parcel Service is seeking a Remote Pharmacy Technician to support patients and clinical staff by managing high-volume inbound calls, coordinating follow-ups, processing refills, and maintaining accurate EMRs, including Athena.

The role requires 1+ year as a Medical Assistant or Pharmacy Technician, proficiency with EMR/EHR, and strong customer service in a fast-paced call center. It is contract-to-hire with a competitive hourly pay and benefits, based in Orlando, FL.

Qualifications

• At least 1 year of experience as a Medical Assistant or Pharmacy Technician.
• At least 1 year of experience in a high call volume or call center environment.
• High school diploma or equivalent.
• Experience working in medical or healthcare settings, including clinical support.
• Proficiency with electronic medical records (EMR) and electronic health records (EHR), including Athena.
• Knowledge of medical terminology and healthcare processes.
• Experience handling electronic refill scripts (ERX) and medication-related tasks.
• Ability to order labs and accurately enter lab information into EMR systems.
• Experience with prior authorization processes in a medical or pharmacy environment.
• Strong customer service skills, including handling patient inquiries and concerns over the phone.
• Ability to perform accurate data entry and maintain detailed medical records.
• Comfort working in a fast-paced environment with 100+ calls per day.

Responsibilities

• Answer a high volume of inbound patient phone calls in a contact center environment and provide courteous, efficient service.
• Perform patient follow-ups and schedule follow-up appointments, ensuring all details are accurately documented.
• Update patient information and clinical notes through data entry in the electronic medical record (EMR) system, including Athena.
• Handle electronic refill scripts (ERX) and support medication management processes.
• Order labs as requested by clinical staff and ensure lab orders are entered correctly into the system.
• Relay lab results to patients and/or clinical teams in a timely and accurate manner, following established protocols.
• Support prior authorization processes for medications and related services, coordinating with pharmacies and insurance as needed.
• Utilize medical terminology and clinical knowledge to support patient care coordination and communication.
• Provide front desk-style customer service over the phone, including answering questions, routing calls, and resolving basic issues.
• Collaborate with healthcare team members to ensure smooth clinical support and continuity of care.
• Maintain accurate and up-to-date medical records and electronic health records in compliance with organizational standards.
• Handle insurance-related inquiries and documentation as part of patient coordination activities.
• Demonstrate strong customer service skills while managing 100+ calls per day in a professional and organized manner.

Skills

EMR/EHR experience

Athena EMR

Pharmacy technician

Call center experience

Medical terminology

Data entry

Customer service

Lab ordering knowledge

Education

High school diploma or equivalent

RMA certification

Tools

ERX processing

CoverMyMeds

Lab ordering systems

Job description

Remote Pharmacy Technician

The Remote Pharmacy Technician supports patients and clinical staff by managing high-volume inbound calls, coordinating follow‑ups, processing medication refills, and maintaining accurate electronic medical records.

Responsibilities

• Answer a high volume of inbound patient phone calls in a contact center environment and provide courteous, efficient service.
• Perform patient follow‑ups and schedule follow‑up appointments, ensuring all details are accurately documented.
• Update patient information and clinical notes through data entry in the electronic medical record (EMR) system, including Athena.
• Handle electronic refill scripts (ERX) and support medication management processes.
• Order labs as requested by clinical staff and ensure lab orders are entered correctly into the system.
• Relay lab results to patients and/or clinical teams in a timely and accurate manner, following established protocols.
• Support prior authorization processes for medications and related services, coordinating with pharmacies and insurance as needed.
• Utilize medical terminology and clinical knowledge to support patient care coordination and communication.
• Provide front desk‑style customer service over the phone, including answering questions, routing calls, and resolving basic issues.
• Collaborate with healthcare team members to ensure smooth clinical support and continuity of care.
• Maintain accurate and up‑to‑date medical records and electronic health records in compliance with organizational standards.
• Handle insurance‑related inquiries and documentation as part of patient coordination activities.
• Demonstrate strong customer service skills while managing 100+ calls per day in a professional and organized manner.

Essential Skills

• At least 1 year of experience as a Medical Assistant or Pharmacy Technician.
• At least 1 year of experience in a high call volume or call center environment.
• High school diploma or equivalent.
• Experience working in medical or healthcare settings, including clinical support.
• Proficiency with electronic medical records (EMR) and electronic health records (EHR), including Athena.
• Knowledge of medical terminology and healthcare processes.
• Experience handling electronic refill scripts (ERX) and medication‑related tasks.
• Ability to order labs and accurately enter lab information into EMR systems.
• Experience with prior authorization processes in a medical or pharmacy environment.
• Strong customer service skills, including handling patient inquiries and concerns over the phone.
• Ability to perform accurate data entry and maintain detailed medical records.
• Comfort working in a fast‑paced environment with 100+ calls per day.

Additional Skills & Qualifications

• Background as a Registered Medical Assistant (RMA) or similar medical assisting certification is a plus.
• Experience in front desk or reception roles within healthcare settings.
• Previous work in pharmacy environments, including coordination with CoverMyMeds or similar platforms.
• Strong communication skills and the ability to explain medical information clearly to patients.
• Attention to detail and accuracy in data entry and record keeping.
• Ability to multitask and prioritize in a busy contact center environment.
• Demonstrated reliability and performance in prior roles, with a track record of meeting productivity and quality goals.

Work Environment

This role is fully onsite in a contact center environment, handling 100+ patient calls per day and providing clinical support over the phone. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. You will work primarily with electronic medical record systems, including Athena, and other healthcare and pharmacy technologies used for lab ordering, prior authorizations, and electronic refill scripts. The organization offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) plan, and holiday pay for six paid holidays. Upon conversion to permanent employment, team members receive nine paid holidays and 15 days of PTO, along with opportunities for performance‑based pay increases. Exceptional performance can be recognized with PTO tokens, each worth one hour of PTO that can be used at any time and accumulated without limit. The culture emphasizes appreciation and community, with regular employee dinners, lunches, and parties to celebrate the team.

Job Type & Location

Contract to Hire, based out of Orlando, FL.

Pay and Benefits

Pay range: $18.00 - $19.00/hr.

Benefits include Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan; Pre‑tax and Roth post‑tax contributions; Life Insurance; Short and long‑term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave).