Driver/Customer Service Representative

Faithful-Companion-Memorials-Inc; Sharonville (OH); On-site; USD 28,000 - 30,000; Full time

Job summary

Faithful Companion Memorials Inc. in Sharonville, Ohio is seeking a Driver/Customer Service Representative for full-time evenings and weekends. You will drive company minivans, transport deceased pets to our care, and return cremated remains after cremation.

This entry-level role includes hands-on training in cremation operations, a focus on compassionate service, and opportunities for growth within the family-owned company.

Qualifications

• Must have valid driver's license and pass background checks.
• Able to lift 75 lbs unaided.
• Evenings and weekends availability required.

Responsibilities

• Driving company vehicles (minivans) in a safe and courteous manner.
• Transporting pets to and from family homes or veterinary clinics.
• Maintaining a professional appearance (uniforms provided).
• Accurately completing all required paperwork and electronic forms.
• Operating cremation equipment (training provided).
• Obtaining paw prints and other memorial items as requested.
• Using various tools and equipment to customize and package cremains for delivery.
• Keeping clean workspaces and vehicles.
• Providing high-level customer service both in person and over the phone.
• Handle and transport pets with utmost respect and dignity at all times.

Skills

Customer service

Compassionate communication

Valid driver's license

Background check clearance

Drug screen clearance

Ability to lift 75lbs

Scheduling flexibility

Job description

Driver/Customer Service Representative

FAITHFUL COMPANION MEMORIALS INC Sharonville, Ohio, United States

About this position

Description:

Faithful Companion Pet Cremation Services is searching for a full-time, evenings and weekends Driver/CSR at a rate of $20 per hour with a $2/hr shift differential applied to certain evening/weekend work hours.

We are a family-owned company providing high-level, compassionate care for pets and their families. The Driver/CSR position is responsible for using a company vehicle to take deceased pets into our care and returning the cremated remains upon completion of cremation services. This is an excellent entry-level position for anyone with an interest in Funeral Service. We provide hands‑on training in cremation operations with no prior degree or certifications necessary. As a top pet cremation provider across the nation, we also offer many opportunities for growth within the company.

We are a customer service-focused company that understands that pets are truly family members. We are looking for people who are equally service-minded, and who comprehend the honor and privilege it is to serve pets and their families through such a difficult time. Our service model is evident in everything we do, including how we serve our Faithful Companion team members. We pride ourselves on maintaining an employee-centric company culture that values open communication, a healthy work‑life balance, rewarding work, and a family atmosphere.

The Driver/CSR position is offered a full benefits package, available after 30 days of employment, which includes the following:

• - 401K with up to 4% match on contributions
• - Medical including FSA/HSA for medical and dependent care
• - Dental
• - Vision
• - Company paid life insurance
• - Voluntary pet insurance
• - Short-term and long-term disability insurance
• - Critical Illness and Accident insurance
• - Sick time accrual
• - Vacation time after 6 months of employment

POSITION RESPONSIBILITIES:

• - Driving company vehicles (minivans) in a safe and courteous manner.
• - Transportation of pets to and from family homes or veterinary clinics.
• - Maintaining a professional appearance (uniforms provided).
• - Accurately completing all required paperwork and electronic forms.
• - Operating cremation equipment (training provided).
• - Obtaining paw prints and other memorial items as requested.
• - Using various tools and equipment to customize and package cremains for delivery.
• - Keeping clean workspaces and vehicles.
• - Providing high-level customer service both in person and over the phone.
• - Handle and transport pets with utmost respect and dignity at all times.

Requirements:

• - Comfortable speaking to people with compassion and professionalism.
• - Possess a valid driver’s license and successfully pass a motor vehicle record check.
• - Successfully pass a background check.
• - Adhere to our strong code of ethics.
• - Successfully pass a 4-panel drug screen (Cocaine, Amphetamines, Opiates, PCP).
• - Ability to lift 75lbs unaided.
• - Possess a cell phone with the ability to call, text, and use a GPS application.
• - Detail-oriented mindset with a commitment to delivering error-free services.
• - Flexibility with scheduling. Evenings and weekends are required. Shifts will vary.

Salary Information

$20 - $20Hourly Wage