Driver

Lhmc; California (MO); On-site; USD 30,000 - 35,000; Full time

Job summary

Lhmc is looking for a Guest Service Representative in California, Missouri. This role involves welcoming guests with a smile, answering their inquiries about hotel services, and ensuring a friendly and hospitable atmosphere. Candidates should have effective communication skills, be capable of lifting items up to 50 pounds, and maintain a neat appearance. No prior experience is mandatory, but hospitality experience is preferred. A valid driver's license is required.

Qualifications

• Ability to actively listen and respond to guest inquiries with a positive attitude.
• Prior guest service experience in hospitality preferred, but not required.
• Maintain a clean and well-groomed appearance.

Responsibilities

• Greet guests warmly using their names when possible.
• Provide detailed information about hotel services and local attractions.
• Address and resolve guest questions and concerns effectively.
• Report any suspicious activities or unsafe conditions to the supervisor.

Skills

Effective communication in English

Guest service

Ability to lift up to 50 pounds

Patience and diplomacy

Education

High school diploma preferred

Job description

1. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting using the guest’s name when possible.2. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance on hotel services, room features or amenities giving accurate information regarding outlet hours, directions to local attractions or the function of rooms, car rentals, airline shuttle service, etc.3. Actively listen and respond to guest questions, concerns and request using brand or property specific process to resolve issues.4. Exchange information with other employees using electronic devices (e.g., Nextel)5. Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.6. Thank guests with genuine appreciation and provide a fond farewell.7. Complete all other duties assigned by Front Office Supervisor or manager.* Report all suspicious persons, activities or hazardous and unsafe conditions to a supervisor or manager.* Support all co-workers and treat them with dignity and respect.* Comply with quality assurance expectations and standards.* Answer phone in a professional manner and provide information as needed.* Address guests’ service needs in a professional, positive and timely manner.* Assist other employees to ensure proper coverage and prompt guest service.* Report accidents, injuries and unsafe work conditions to manager.* Document all vehicle incidents and provide reports of incidents to managers/supervisor.* Inspect property vehicle regularly and report any maintenance needs to the proper personnel.* Other duties as assigned by the supervisor such as cross-training, preventative van maintenance, etc.* Ability to understand and follow written and or verbal instructions.* Ability to effectively communicate verbally in English.* Ability to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information.* Ability to engage guests in conversation regarding their stay, property services and area attractions.* Ability to move, lift, carry, push, pull and place objects weight less than or equal to 50 pounds without assistance.* Ability to stand, walk and/or sit for an extended period of time or for an entire work shift* Ability to maintain confidentiality of proprietary materials and information## QualificationsEducation:Any combination or education and experience equivalent to graduation from high school or any other combination or education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred.Experience:No prior experience required. Prior guest service or other hospitality experience preferred.Licenses or certificates:Must possess a valid state driver’s license and maintain a good driving record. Other licenses such as Chauffeurs (Class E) license may be required.Grooming:All employees must maintain a neat, clean and well groomed appearance (specific standards available)."The Hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times."