Drive Thru Ambassador - Hobart - FT

Goodwill Industries Group; Hobart (IN); On-site; USD 12,501 - 17,805; Full time

Job summary

Goodwill Industries Group is looking for a full-time Store Associate in Hobart, IN. The role involves providing exceptional customer service by managing the donation process effectively and maintaining a welcoming environment.

Candidates should possess excellent customer service skills, with a friendly demeanor and strong attention to detail. Responsibilities include assisting donors, sorting items, and ensuring a clean donation area. Flexibility and ability to lift 50 lbs are essential.

Qualifications

• Excellent customer service skills with positive engagement.
• Strong attention to detail for sorting and inspecting donations.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Greet donors and assist with unloading donations.
• Sort and price donated items per guidelines.
• Maintain a clean and organized donation area.

Skills

Customer service skills

Attention to detail

Teamwork

Communication skills

Job description

Job Details

• Job Location: Store - Hobart - Hobart, IN 46342
• Position Type: Full Time
• Education Level: None
• Salary Range: $11.00 Hourly
• Travel Percentage: None
• Job Shift: Day
• Job Category: Retail

Job Objective

To provide exceptional customer service by efficiently receiving, sorting, and pricing donations while maintaining a friendly and organized donation area. Assist donors with unloading items, express appreciation, and support smooth operations in a fast-paced retail environment. This position reports to the Store Manager who evaluates performance annually.

Essential Job Functions

• Greet donors warmly, provide assistance with unloading donations, and express appreciation to create a positive and welcoming experience.
• Receive, inspect, sort, and price donated items efficiently while following established guidelines to ensure quality, appropriate categorization, and readiness for resale.
• Follow all safety protocols and procedures to maintain a secure work environment, properly handling donations to prevent damage, accidents, or injuries.
• Keep the donation area clean, organized, and free of hazards, ensuring an efficient workflow and a professional appearance.
• Accurately document donation intake, maintain records as required, and report any discrepancies or concerns to management.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.
• Other duties as assigned by supervisor.

Qualifications - Required Education and Skills

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Qualifications

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.