Drive Away Hunger Customer Care Lead

PORTLAND RESCUE MISSION; Portland (OR); On-site; USD 35,000 - 50,000; Full time

Job summary

Portland Rescue Mission is offering a full-time position as a Customer Care Lead for their Drive Away Hunger initiative. This role entails providing exceptional customer service, coordinating vehicle sales, and ensuring accurate sales recordkeeping, all within a Christ-centered team environment dedicated to serving the community. Applicants should possess strong interpersonal skills and a desire to support those in need through vehicle donations.

Qualifications

• General understanding of vehicles and vehicle sales is preferred.
• Experience in providing exceptional customer care.
• Valid driver’s license.

Responsibilities

• Welcome customers, show inventory, and finalize transactions.
• Market vehicles online and keep records updated.
• Prepare weekly and monthly sales reports.

Skills

Exceptional interpersonal communication

Attention to detail

Customer care

Relational skills

Tools

Mac and Microsoft Windows software

Job description

OVERVIEW

Portland Rescue Mission is seeking a full-time Drive Away Hunger Customer Care Lead. This gifted servant will personify exceptional interpersonal communication and attention to detail, as they join a Christ-centered team with an award-winning culture and a commitment to serving others.

Are you ready to transform and be transformed as you engage with customers and donors to contribute to the success of this enterprise? If so, we invite you to thoughtfully consider this unique opportunity.

EMPLOYMENT DETAILS

• How to apply:We ask all applicants to apply through the Portland Rescue Mission online application form found on our careers page: https://portlandrescuemission.hiringthing.com/job/211592/drive-away-hunger-customer-care-lead
• Status: Full-time, exempt
• Hours: Monday-Friday, 9:00-5:30pm
• Location: Drive Away Hunger, 8301 NE Jonesmore St, Portland, OR 97220

THE PLACE

Drive Away Hunger is a fundraising and community engagement enterprise designed as a platform for vocational development to teach job readiness skills to our New Life Ministry participants. We accept donated vehicles, recondition them. All proceeds from Drive Away Hunger support the work of Portland Rescue Mission to give hope and restore life to hurting people in need.

THE POSITION

The Customer Care Lead provides customers with a professional experience in their interactions with Drive Away Hunger. This role coordinates vehicle sales and critically keeps online sales records updated and accurate on sites as vehicles become available to sell.This position requires exceptional interpersonal skills to interact with and sell cars to customers, as well as the ability to articulate the purpose of Portland Rescue Mission with each person they interact with.

THE ESSENTIALS

• Welcome customers to the car lot, show available inventory, answer questions, sell vehicles, and finalize transactions.
• Market vehicles online by posting and keeping all records accurate and updated in relevant listing sites such as Craigslist, Marketplace, and other online sales listings.
• Assist the DAH team in general activities including: connecting with donors, receiving donations, cashiering, running errands and towing dispatch.
• Prepare weekly and monthly sales reports and deposit money at the bank.
• Prepare DMV materials and deliver and retrieve items at DMV.
• Help arrange the car lot and sales office in an appealing manner and successfully price vehicles for both retail and wholesale purposes.

BACKGROUND AND QUALIFICATIONS

• A general understanding of vehicles and vehicles sales is preferred.
• Ability to provide exceptional customer care
• A personal relationship with Jesus Christ as Savior and a testimony of continued growth in faith
• Ministers as a highly-relational, Christ-centered, joyful servant
• Spiritual maturity as defined by traditional Biblical standards
• Adheres to Portland Rescue Mission's Statement of Faith and Code of Ethics
• Desire to serve God in ministry to hurting men, women and children
• A valid driver’s license
• Experience in Mac and Microsoft Windows software
• Ability to lift at least 50 lbs. unassisted

Equipment Used

• Telephone, fax machine and voice mail
• Computer
• Copier and related office equipment

MISSION AND DISTINCTIVES

OUR MISSION

We exist to demonstrate the compassion of Christ

OUR UNIQUE APPROACH

From the first sandwich that was shared in 1949, to today's fully integrated emergency, recovery, and training services, Portland Rescue Mission is a highly relational ministry. The Mission builds supportive and caring communities, meets people at their point of need, equips them, and provides a path forward. In-depth partnership with churches and volunteers, multiple tiers of services and a focus on growing Christian disciples is fundamental to Portland Rescue Mission’s success.