Drain Service Technician

McVay Plumbing Company; Gibsonia (Allegheny County); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly pay

401(k) & Life insurance

Paid time off

Holidays off

Job summary

McVay Plumbing, Heating & Cooling is seeking a Drain Service Technician to diagnose, repair, and maintain residential drainage systems. You will use drain cleaning equipment and video inspection tools, collaborating with customers to explain issues and solutions.

This role requires a high school diploma or apprenticeship, valid driver's license, and the ability to lift heavy objects and work in confined spaces. Competitive pay, 401(k), and PTO are offered.

Qualifications

• High school diploma or equivalent; completion of a plumbing apprenticeship program is preferred.
• Journeyman License is preferred but not required.
• Proven experience as a Drain & Sewer Technician with residential drainage knowledge.
• Proficiency in using drain cleaning equipment, video inspection tools, and plumbing tools.
• Knowledge of pipe materials, fittings, and fixtures used in residential drainage.
• Strong problem-solving, communication, and customer service skills.
• Valid driver's license and clean driving record.
• Physical ability for lifting, confined spaces, and standing for long periods.

Responsibilities

• Determine materials needed for each project and estimate time and costs.
• Install, assemble, maintain, and repair pipes and plumbing fixtures.
• Affix clamps, screws, brazing, soldering, welds, etc., to pipes and tubes.
• Measure and modify pipes accordingly by cutting, threading, or bending pipes by using specialized tools.
• Diagnose plumbing problems and work to resolve any issues.
• Repair or replace damaged parts.
• Repair water line leaks.
• Confirm pipe system is air/watertight by performing pressure tests.
• Keep detailed notes and create work reports documenting projects.
• Test plumbing and other installed fixtures to ensure proper functioning.
• Follow state laws and regulations and adhere to local building codes.
• Complete all required documentation, including checklist, including recording model, serial numbers, and install date recorded in Service Titan on installs and collect, record and deliver fees to designated office administration.
• Facilitate order for all parts required for appointments and ensure preparedness for the day of install.
• Perform other duties as assigned.

Skills

Drain & Sewer Systems

Problem Solving

Customer Service

Communication Skills

Education

High school diploma or equivalent

Plumbing apprenticeship program

Journeyman license preferred

Tools

Drain cleaning equipment

Video inspection tools

Plumbing tools

Job description

About the Role:

As a Drain Service Technician, you will be responsible for diagnosing, repairing, and maintaining drain and sewer systems in residential properties. Your in-depth knowledge of drainage systems, problem-solving abilities, and commitment to exceptional customer service will play a crucial role in resolving issues and ensuring customer satisfaction.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page:We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance Pay directly tied to results– Get what you deserve
• Benefits you will use– Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future– 401(k) with company match
• Speed and scale– Work with a company that operates at the speed of a start up with the investment backing of institutional investors
• We invest in your future– leadership training that directly results into bigger career opportunities
• Learn on the job– continuous education stipends available

Key Responsibilities:

• Determine materials needed for each new project and estimate time and costs.
• Install, assemble, maintain, and repair pipes and plumbing fixtures.
• Affix clamps, screws, brazing, soldering, welds, etc., to pipes and tubes.
• Measure and modify pipes accordingly by cutting, threading, or bending pipes by using specialized tools.
• Diagnose plumbing problems and work to resolve any issues.
• Repair or replace damaged parts.
• Repair water line leaks.
• Confirm pipe system is air/watertight by performing pressure tests.
• Keep detailed noted and create work reports documenting projects.
• Test plumbing and other installed fixtures to ensure proper functioning.
• Follow state laws and regulations and adhere to local building codes.
• Complete all required documentation, including checklist, including recording model, serial numbers, and install date recorded in Service Titan on installs and collect, record and deliver fees to designated office administration.
• Facilitate order for all parts required for appointments and ensure preparedness for the day of install.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent;completion of a plumbing apprenticeship program is preferred.
• Journeyman License is preferred but not required.
• Proven experience as a Drain & Sewer Technician, with a strong understanding of residential drain and sewer systems.
• Proficiency in using drain cleaning equipment, video inspection tools, and plumbing tools.
• Knowledge of different pipe materials, fittings, and fixtures commonly used in residential drainage systems.
• Strong problem-solving skills with the ability to diagnose and resolve complex drainage issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to customers in a clear and friendly manner.
• Exceptional customer service skills, with a commitment to exceeding customer expectations.
• Strong attention to detail and the ability to work independently or as part of a team.
• Valid driver's license and clean driving record.
• Physical ability to perform the duties of the job, including lifting heavy objects, working in confined spaces, and standing for extended periods.

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Compensation:

• $25-$30 / Hour
• 401K & Life insurance
• PTO and Holidays off

About Us:

McVay Plumbing, Heating & Cooling is a leading provider of home service solutions committed to delivering top-quality services to residential and commercial clients. With a reputation for excellence and customer satisfaction, we take pride in our skilled team and innovative approach to heating, ventilation, and air conditioning installations. We are an expanding organization looking for motivated, reliable candidates to join our team.

McVay Plumbing, Heating & Cooling is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.