Drain Service Technician

Roto-Rooter; Desert Hot Springs (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid training

Life insurance

Matching 401K retirement plan

Tuition reimbursement

Profit sharing

Job summary

Roto-Rooter is seeking a Drain Service Technician in Desert Hot Springs, CA. You’ll diagnose sewer and drain problems, perform clog removal, and deliver reliable, safe service to customers at their homes.

We offer paid training, a strong benefits package, and opportunities for career growth. The role includes driving to client sites, documenting work, and processing payments, with progression from training wages to hourly pay plus commissions based on revenue and sales.

Qualifications

• A valid driver’s license.
• Effective communication skills.
• A mechanical aptitude is desirable, but prior experience is not required.

Responsibilities

• Diagnose problems on service calls and provide cost estimates to close the sale.
• Unclog and clean sewers and drains using company equipment and tools.
• Document estimates and invoices in writing and on a company-issued smartphone.
• Collect payments and proceed to the next service call.
• Travel to customer locations in a timely and professional manner.
• Interact with customers while delivering trustworthy service.
• Enter customers’ residences to diagnose and fix issues.

Skills

Valid driver’s license

Effective communication

Mechanical aptitude

Job description

Overview

Drain Service Technician

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you are looking for, Roto-Rooter is the company for you. We pride ourselves on being a great place to work, providing excellent pay, flexible work schedules and top benefits.

First year Roto-Rooter drain service technicians can expect top-pay, earning $55,000, on average. Pay increases quickly with each year of experience.

Roto-Rooter provides an initial 12weeks of paidsewer and drainservicetraining,plus continuing training is available if you want to learn the plumbing trade and pursue a journeyman plumber’s license.

Responsibilities

• Roto-Rooter drain service technicians use their skills to provide solutions to sewer and drain problems.
• A service call begins with diagnosing problems then providing cost estimates to close the sale.
• Unclog and clean sewers and drains for the customer using Roto-Rooter equipment and tools.
• Document estimates and invoices, both in writing and on a provided smartphone.
• Collect monetary payment and move on to the next service call.
• Direct interaction with vulnerable populations such as children or elderly.
• Extensive driving to customer in a timely and professional manner
• Entering customers’ residence providing trustworthy service while solving the problem.

Requirements

• A valid driver’s license
• Effective communication skills.
• A mechanical aptitude is desirable, but prior experience is not necessary.

Service technicians are paid an hourly rate of $16.00 during training. After training, they are paid an hourly rate at or above the minimum wage for all hours worked. The hourly pay rate may vary, depending on whether the pay is for base pay paid at the employee’s base hourly rate (minimum wage), or administrative pay for administrative hours worked (between minimum wage and $70.19). Service technicians also have the potential to earn commissions at the rate of 16-22% of revenue depending on the revenue category. Commissions ranging from $10 to $155 can also be earned for selling products and treatments.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Change Ordinance for Employers and the California Fair Chance Act.

Benefits

At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.