Draft Service Technician

Breakthru Beverage Group; St. Louis (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in beverage distribution is seeking a Draft Service Technician to support on-premise customers. This role involves servicing draught beer systems, managing service requests, and training others on maintenance. Ideal candidates will have a high school diploma, experience with draught systems, and strong communication skills.

Qualifications

• 1+ year experience with a draught beer system required.
• Basic PC skills and strong communication skills necessary.
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Provide responsive service and troubleshoot draught lines.
• Complete draught line service and installs.
• Train others on basic draught maintenance.

Skills

Communication

Customer Service

Analytic Skills

Problem Solving

Attention to Detail

Education

High School diploma or equivalent

Bachelor’s degree in a related field

Tools

MS Office

Presentation Software

Job description

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Job Description Summary

The primary purpose of this position is to support on-premise customers through service calls and equipment installation. May also assist with special event set-up and execution.

Details

• Time Type: Full time
• Remote Type: On-site
• Job Family Group: Sales

Responsibilities

• Provide responsive service and communicate effectively with account employees.
• Service equipment within state guidelines. Troubleshoot non-working or poor pouring draught lines.
• Complete draught line service and installs.
• Perform product delivery when needed for installs, special events, and accounts.
• Manage and maintain sales tools (samples, POS, etc.).
• Train others on basic draught maintenance.
• Prioritize and manage multiple service requests independently.
• Communicate priorities, needs, and completion of activities with management.
• Maintain logs, trackers, and records.
• Manage vehicle, tools, and service equipment.
• Maintain draught knob inventory and event equipment.
• Other duties as assigned.

Minimum Qualifications

• High School diploma or equivalent
• At least 1 year experience with a draught beer system
• Basic PC skills (MS Office, presentation software)
• Strong communication and customer service skills
• Ability to multi-task, work independently or in a team, pay attention to detail, meet deadlines
• Analytic and reporting skills
• Sound judgment and problem-solving skills
• Ability to work in a fast-paced environment

Preferred Qualifications

• Bachelor’s degree in a related field
• Mechanical and technical aptitude
• Physical Requirements:
  • Frequent sitting, standing, bending, squatting, reaching
  • Climbing into and out of trucks
  • Lifting 45-65 lbs regularly, up to 160 lbs occasionally
  • Talking, hearing, using hands and fingers

Competencies

• Accountability for targets; work reviewed periodically
• Routine, defined problems with available solutions

This description summarizes typical functions and is not exhaustive. Responsibilities may vary.

Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, and other protected characteristics. For accommodations, call [phone].