Draft Line Service Technician – Route & Customer Care

Hensley Beverage Company; Phoenix (AZ); On-site; USD 2,480,000 - 3,306,000; Full time

Benefits offered by this job

Cell phone allowance

Car allowance

Paid holidays

Medical, dental, vision insurance

401K

PTO

EAP

Tuition reimbursement

Safe Ride Home

Job summary

Hensley Beverage Company is seeking a full-time Draft Services Representative based in the Phoenix area. The role focuses on cleaning draft lines and equipment, maintaining accounts, and building positive relationships with customers in the West Valley.

Responsibilities include route organization, responding to draft issues, delivering tap handles when needed, and maintaining supplies. Strong customer service and a valid driver's license are essential.

Qualifications

• 21 years of age or older.
• Excellent customer service and communication skills.
• Must have a valid driver's license with clean driving record.
• Must have a cell phone with data capability; cell phone allowance provided.
• Previous beverage industry experience helpful, but not necessary.
• Required to drive own vehicle.
• Must be able to work weekends and holidays.
• Frequently required to lift and/or move up to 50 lbs for package product and up to 100 lbs for keg product.

Responsibilities

• Schedule: Monday - Friday 8 hours shifts.
• Organize schedule and maintain daily route.
• Perform draft line cleaning in new and existing accounts.
• Deliver tap handles to accounts as requested by Sales rep/Team Leader.
• Establish rapport with decision-maker at assigned accounts.
• Maintain draft equipment in good condition.
• Complete daily tracking work log.
• Troubleshoot draft problems with accounts and follow up for satisfaction.
• Maintain inventory of parts, cleaning chemicals and tap handles.
• Clean and maintain draft work areas and equipment.
• Perform other duties as assigned.

Skills

Customer service

Communication

Driver's license

Cell phone

Bev industry experience

Own vehicle

Lift 50-100 lbs

Weekend availability

Job description

Hensley Beverage Company is seeking a full-time Draft Services Representative based in the Phoenix area. The role focuses on cleaning draft lines and equipment, maintaining accounts, and building positive relationships with customers in the West Valley.

Responsibilities include route organization, responding to draft issues, delivering tap handles when needed, and maintaining supplies. Strong customer service and a valid driver's license are essential.