Dr Call Mail Operations Pharmacy Technician

Humana; Town of Florida (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Pharmacy Technician to join their remote team. Responsibilities include providing resolutions for prescriptions and communicating with healthcare providers. Candidates need an active Pharmacy Technician License and at least one year of experience. Join a committed team that values innovative healthcare solutions and enjoy flexible work schedules.

Benefits

Competitive benefits

Work from home option

Qualifications

• 1+ years of experience as a Pharmacy Technician in retail, mail order, or hospital pharmacy.
• Active Pharmacy Technician License in the state of residence.
• Strong communication skills, both written and verbal.

Responsibilities

• Provide resolution on incomplete or invalid prescriptions.
• Communicate with physician offices and hospitals.
• Responsible for calls to providers, patients, and pharmacies.

Skills

Problem solving

Communication skills

Attention to detail

Collaboration

Self-direction

Customer service

Education

High School Diploma or GED

Tools

MS Office proficiency

Job description

Become a part of our caring community and help us put health first

Bring your unique talents and perspectives to CenterWell and help us bring better healthcare solutions to our members. At CenterWell, you’ll have the opportunity to interact with members, provide professional advice, and enable positive outcomes in a growing organization and have the option to work at home. Centerwell’s innovative approach to mail-order pharmacy solutions enables us to outpace the competition, with the well-being of our members in mind. Our innovative Pharmacy Solutions offers a cost-effective, easy way for our members to receive their medications without waiting in line, and giving them back more time in their days to enjoy life.

We’re looking for people from a variety of healthcare backgrounds to join our growing pharmacy team and work with people at all levels of the industry. At Centerwell, you’ll partner with people who care.

Responsibilities

• Provides resolution or outreach for resolution on prescriptions that are incomplete, invalid, or contain clinical issues preventing the fulfillment of the request
• Decisions based on interpretation of area/department policy and methods for completing assignments
• Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
• Communicate with physician offices and hospitals via fax or telephone
• Responsible for researching and updating clarifications and denials on patient profiles
• Responsible for making or taking phones calls to and from providers, patients and/or retail pharmacies.
• Ability to solve problems and encourage others in collaborative problem solving.
• Self-directed, but also able to work well in a group.
• A positive, proactive attitude, energetic, highly motivated and a self-starter.

Requirements

Required Qualifications

• Candidates must reside in one of the following states: Ohio, Florida, Arizona, Texas
• Must have an active Pharmacy Technician License in the state you reside
• 1+ years of experience as a Pharmacy Technician in a retail, mail order or hospital pharmacy
• Ability to solve problems and encourage others in collaborative problem solving
• Self-directed, but also able to work well in a group
• A positive, proactive attitude, energetic, highly motivated and a self-starter
• Inbound/outbound call experience in any pharmacy setting
• Strong communication skills both written and verbal
• Great attention to detail
• Ability to handle multiple tasks simultaneously
• Ability to work accurately and efficiently while performing repetitive tasks
• Proficiency using MS Office, navigating multiple systems and platforms and ability to troubleshoot and resolve basic technical difficulties in a remote environment.

Work Schedule

• Workstyle: Remote work at Home
• Locations: Ohio, Florida, Arizona, or Texas
• Schedule: Must have the flexibility to work Monday through Friday between 8:00am-8:00pm Eastern Time 40 hours per week, or Saturdays 8:00 AM - 4:30 PM Eastern
• Travel: None

Preferred Qualifications

• High School Diploma or GED
• National Certification, PTCB/CPhT

About Us

CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time.

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.