DPS - CRD - Fingerprint Prog Spec III - 1572

Texas A&M International; Austin (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Texas Department of Public Safety seeks a journey-level consultant to perform complex system analysis, provide technical assistance, and train staff and external partners. You will assess operations, respond to requests, and collaborate on next-generation system upgrades.

Working under general supervision, you’ll apply regulatory knowledge, communicate effectively, and manage multiple priorities in a dynamic environment, with availability for after-hours and some travel as needed.

Qualifications

• Bachelor's degree required.
• Strong analytical, policy interpretation, and training abilities.
• Excellent written and verbal communication; ability to present to varied audiences.

Responsibilities

• Assess system operations and identify deficiencies; collaborate with vendors on recommendations.
• Provide consultative services and training to internal staff and external agencies.
• Respond to written and verbal requests; support program information and research projects.

Skills

Analytical skills

Interpersonal skills

Presentation/Communication skills

Organizational skills

Computer systems/hardware/software

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

GENERAL DESCRIPTION: Performs complex (journey-level) consultative services and technical assistance work. Work involves systems analysis for a multitude of vital systems, providing consultative services and technical assistance to program staff, governmental agencies, community organizations, or the general public. May train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

The following Military Occupational Specialty codes are generally applicable to this position.
Link Here: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_MedicalandHealth.pdf

Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

ESSENTIAL DUTIES / RESPONSIBILITIES

• 1. Assess Clearinghouse, Civil Rap Back processed through Fingerprint Applicant Services of Texas (FAST), Criminal Justice Rap Back, and other applicable system operations, determine trends, evaluate system efficiency, identify deficiencies, resolve technical issues and develop solutions, and collaborate with appropriate vendors on recommendations.
• 2. Provide technical program consultation, policy interpretation, and training to peers, internal departments, external governmental agencies, private companies, and the general public.
• 3. Accumulate data and utilize appropriate resources to promptly and accurately respond to written and verbal solicitations from internal and external sources as well as requests for program Information and research projects.
• 4. Participate in compiling and reviewing data, conducting testing, and making recommendations for implementation of next-generation system upgrades.
• 5. Determine an agency¿s legislative authority to utilize applicable systems. Serve as liaison to provide guidance and education to help determine viable options, and submit programming requests per statute.
• 6. Configure agency accounts for Clearinghouse, Civil Rap Back, Criminal Justice Rap Back, and others to ensure authorized access to results, and monitor proper usage to ensure compliance with certification requirements and agency regulations.
• 7. Analyze results to verify and maintain the complete integrity and accuracy of the information contained therein.
• 8. Plan and develop policy and program specification and design recommendations.
• 9. Review internal and external policies and procedures to identify necessary changes. Prepare comprehensive procedure documents, user guides, and manuals to disseminate updates to all authorized recipients.
• 10. Produce daily, weekly, and monthly compilation of data and submit required reports to the appropriate entity.
• 11. Process bulk lists for obtaining missing or updated results and/or correcting inaccurate data.
• 12. Attend meetings to remain current on policies, procedures, department regulations, and legislative updates.
• 13. Attend training sessions to maintain access to all systems and keep abreast of computer software updates.
• 14. Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies.
• 15. Perform other duties as assigned.

GENERAL QUALIFICATIONS and REQUIREMENTS

• Education - Graduation from an accredited college or university with a Bachelor¿s Degree.
• Experience ¿ Minimum of one (1) year of progressively responsible work experience in research, system and statutory/policy analysis, and interpretation. Minimum of two (2) year experience in an office environment operating computers, applicable software, and standard office equipment, including proficient customer relations experience.
• Substitution Note: Additional work experience of the type described or other related educations may be substituted for one another on a year-for-year basis.
• Licensure and/or Certification -Must possess a valid driver¿s license and automobile insurance.
• Regulatory knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State, and Federal regulations, legislation, guidelines, policies, and procedures.
• Leadership skills ¿ Strong leadership skills with the ability to direct and motivate others, and maintain a persuasive and credible presentation style at all levels of the organization. Must exemplify the Department¿s core mission ¿ to Protect and Serve Texas and the values of integrity, teamwork, accountability, and excellence.
• Analytical skills - Must be analytical, detail-oriented, and able to multi-task without sacrificing accuracy or timeliness. Ability to analyze problems, identify causative factors, and apply actions to effectively resolve current issues and prevent recurrences of problem conditions.
• Interpersonal skills ¿ Must exercise excellent interpersonal skills ¿ position continually requires demonstrated poise, tact, diplomacy, and an ability to establish and maintain effective working/professional relationships with internal and external customers.
• Presentation/Communication skills ¿ Must be able to effectively communicate and present information and/or training to individuals and a wide variety of audiences. Must be able to produce clear, concise, and professional documents, reports, and presentations.
• Organizational skills - Must be organized, flexible, and able to prioritize in a multi-demand and constantly changing environment. Demonstrated ability to meet multiple and sometimes conflicting deadlines without sacrificing accuracy or timeliness; ability to work independently; and to understand and effectively apply complex oral and written instructions and procedures.
• Computer systems/hardware/software ¿ Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), and ability to learn new software/systems as applicable to the position.
• Confidentiality ¿ Must be able to responsibly handle sensitive and confidential information and situations.
• Schedule and/or Remote/Telecommuting work and/or Travel - Availability for after-hour and weekend work is required. This position may have the ability to telecommute based on the needs of the division/agency.

PHYSICAL and/or ENVIRONMENTAL DEMANDS

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment: Office
Ambulatory skills, e.g. stand, walk, sit;
Hand-eye coordination and arm/hand/finger dexterity;
Ability to speak, hear, and exercise visual acuity;
Ability to transfer weights of 25 pounds anticipated for this position;
Driving requirements: Occasional (5%)

Current DPS employees who submit applications for posted DPS positions shall notify their immediate supervisor in writing.

A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.