DP Field Service Engineer

Domino Group; Gurnee (IL); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health Savings Account with Employer Contributions

401(k) Retirement Plan with employer match

Paid Parental Leave

Vacation and Sick Days

Annual Bonus

Job summary

Domino Group is seeking a DP Field Service Engineer to provide technical support for Domino Digital Inkjet Printing products. Responsibilities include on-site and remote support as well as maintaining service records. Ideal candidates will have significant experience with complex equipment and strong communication skills.

This position is field-based and requires travel throughout North America. Competitive compensation between $75,000 - $90,000 based on qualifications. Company benefits include health plans, a generous 401(k), and a hybrid work schedule.

Qualifications

• At least 3 years of experience troubleshooting and repairing complex electro-mechanical equipment.
• Experience with frequent travel away from home Monday-Friday required.
• Valid Driver’s License required.

Responsibilities

• Provide technical support on operation, repair, and maintenance of printing products.
• Ensure customer satisfaction by maintaining accurate service records.
• Submit accurate expense reports in a timely manner.

Skills

Excellent communication skills

Time-management skills

Analytical and problem-solving skills

Ability to prioritize tasks

Education

Bachelor’s degree (preferred)

5+ years experience

Tools

Microsoft Office - Excel

Microsoft PowerPoint

Microsoft Word

Job description

Location

Gurnee - Head Office, United States

Job Title

DP Field Service Engineer

Compensation: $75,000 - $90,000 (based on qualifications)

Position Summary

This position is responsible for providing technical support on operation, repair and maintenance of Domino Digital Inkjet Printing products at customer sites.

Location

Field Based

Main Responsibilities / Essential Functions

• Provide technical support on operation, repair and maintenance of Domino Digital Inkjet Printing products as needed through on‑site visits
• Provide telephone/remote technical support for equipment at sites throughout North America
• Initiate proactive action on behalf of the customer, e.g. preventative maintenance
• Provide closed‑loop feedback on all escalated actions
• Develop customer relationships that breed loyalty
• Actively promote the features and benefits of Domino products
• Actively engage other areas of the business when opportunities exist

Other Responsibilities

• Maintain accurate service records in SMax, including customer contacts, machine configuration, service reports, etc.
• Ensure 100% customer satisfaction by having customer signature on all service visit reports
• Provide accurate timesheets each week
• Submit accurate expense reports in a timely fashion each week

Supervisory Responsibilities

None

What You Need

Education & Experience

• Bachelor’s degree preferred or at least 5 years of experience
• At least 3 years of experience troubleshooting and repairing complex electro‑mechanical equipment (Inkjet experience a plus)
• Label industry experience is a plus (HP, Durst, Omet, Screen, Xeikon, Canon, Kodak)
• Experience with frequent travel away from home Monday‑Friday required, proven “road warrior”
• Valid Driver’s License required

Skills & Knowledge

• Excellent communication skills
• Able to work with different levels of employees/customers
• Excellent time‑management skills with a proven ability to meet deadlines
• Strong knowledge of Microsoft Office – Excel; PowerPoint and Word
• Strong analytical and problem‑solving skills
• Ability to prioritize tasks and ask for help when necessary

Physical Demands

• Heavy work. Heavy work involves exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing may be required. Physical Demand requirements are more than those for Medium Work.

Health & Safety Concerns

• Chemical hazards - solvents, adhesives, paints, toxic dusts, among other potentially toxic fumes or acids
• General Office Environment

Company Benefits

• PPO and High‑Deductible Health Plans
• Health Savings Account with Employer Contributions
• Flexible Spending Accounts
• Dental and Vision Plans
• Company paid Life and AD&D Insurance, short‑term and long‑term disability insurance
• Voluntary life and AD&D insurance for employees and eligible dependents
• 401(k) Retirement Plan with generous employer match
• Voluntary benefits such as pet insurance and legal assistance
• Paid Parental Leave and Paid Volunteer Day
• Vacation, Sick Days, Floating Holidays and Company Holidays
• Annual Bonus
• Summer Friday Program that runs from May to October
• Company closure between Christmas and New Years
• Hybrid or fully remote work schedules

*Please note, due to business needs these programs may not be available for all positions

Equal Employment Opportunity

Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.