DP Field Service Engineer

Domino Group; Gurnee (IL); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance (PPO and HDHP)

Health Savings Account with Employer 6

Flexible Spending Accounts

Dental and Vision Plans

Life and AD&D Insurance

401(k) Retirement Plan with match

Paid Parental Leave

Vacation and holidays

Annual Bonus

Hybrid or remote work schedules

Job summary

Domino Amjet in the United States seeks a DP Field Service Engineer to deliver on-site and remote technical support for digital inkjet printing systems. You will perform operation, repair, and preventive maintenance at customer sites, travel frequently, and maintain meticulous service records.

The role emphasizes strong communication, timely problem solving and customer relationship building. Requirements include a Bachelor’s degree or 5+ years of related experience, 3+ years in

Qualifications

• Bachelor’s degree or 5+ years of field service experience.
• 3+ years troubleshooting and repairing complex electro-mechanical equipment.
• Inkjet printing experience is a plus and label industry exposure a plus.
• Valid Driver’s License required and willingness to travel Monday-Friday.

Responsibilities

• Provide on-site technical support for Domino Digital Inkjet Printing products.
• Deliver remote/telephone support to sites across North America.
• Initiate proactive maintenance actions for customers.
• Provide feedback on escalated actions and maintain service records.
• Build customer relationships and promote Domino products.

Skills

Communication skills

Time management

MS Office

Problem solving

Road warrior

Education

Bachelor’s degree preferred

Equivalent experience (5+ years)

Tools

SMax

Job description

Location

Gurnee - Head Office, United States

Job Title: DP Field Service Engineer

Compensation: $75,000 - $90,000 (based on qualifications)

Position Summary

This position is responsible for providing technical support on operation, repair and maintenance of Domino Digital Inkjet Printing products at customer sites.

Location

Field Based

Main Responsibilities/Essential Functions

• Provide technical support on operation, repair and maintenance of Domino Digital Inkjet Printing products as needed through on-site visits
• Provide telephone/remote technical support for equipment at sites throughout North America
• Initiate proactive action on behalf of the customer, e.g. preventative maintenance
• Provide closed-loop feedback on all escalated actions
• Develop customer relationships that breed loyalty
• Actively promotes the features and benefits of Domino products
• Actively engages other areas of the business when opportunities exist

Other Responsibilities

• Maintain accurate service records in SMax, including customer contacts, machine configuration, service reports, etc
• Ensure 100 % customer satisfaction by having customer signature on all service visit reports
• Provide accurate timesheets each week
• Submit accurate expense reports in a timely fashion each week

Supervisory Responsibilities

None

Education & Experience

• Bachelor’s degree preferred or at least 5 years of experience
• At least 3 years of experience troubleshooting and repairing complex electro-mechanical equipment (Inkjet experience a plus)
• Label industry experience is a plus (HP, Durst, Omet, Screen, Xeikon, Canon, Kodak)
• Experience with frequent travel away from home Monday-Friday required, proven “road warrior?
• Valid Driver’s License required

Skills & Knowledge

• Excellent Communication Skills
• Able to work with different levels of employees/customers
• Excellent time management skills with a proven ability to meet deadlines
• Strong knowledge of Microsoft Office – Excel; PowerPoint and Word
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and ask for help when necessary

Physical Demands

• Heavy work. Heavy work involves exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing may be required. Physical Demand requirements are more than those for Medium Work.

Health & Safety Concerns

• Chemical hazards - solvents, adhesives, paints, toxic dusts, among other potentially toxic fumes or acids
• General Office Environment

About Domino

Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction. Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between. Domino Amjet is the leader in Digital Printing with our innovative state of the art Inkjet Digital Printing technology and customer focused mission. The Domino Difference is how we set ourselves apart from the competition. Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors, in over 120 countries employing over 2,600 people worldwide with manufacturing facilities situated in UK, China, Germany, India, Sweden and USA. Domino North America is proud to be part of the Top 15 best Places to Work in Illinois in 2023 and our eNPS (Employee Net Promoter Score) is consistently above 50. We invite you to visit https://www.domino-printing.com/en-us/home to learn more about “The Domino Difference?!

Company Benefits

• PPO and High-Deductible Health Plans
• Health Savings Account with Employer Contributions
• Flexible Spending Accounts
• Dental and Vision Plans
• Company paid Life and AD&D Insurance, short-term and long-term disability insurance
• Voluntary life and AD&D insurance for employees and eligible dependents
• 401(k) Retirement Plan with generous employer match
• Voluntary benefits such as pet insurance and legal assistance
• Paid Parental Leave and Paid Volunteer Day
• Vacation, Sick Days, Floating Holidays and Company Holidays
• Annual Bonus
• Summer Friday Program that runs from May to October*
• Company closure between Christmas and New Years*
• Hybrid or fully remote work schedules*

*Please note, due to business needs these programs may not be available for all positions

U.S. Equal Employment Opportunity

Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.