Dowty Field Service Representative (Roving)

General Electric; Santa Fe (NM); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Representative to provide technical support for the Composite Propeller System at customer sites. This remote role requires strong communication and leadership skills, along with a background in aviation maintenance. You will guide customers through operational challenges, ensuring effective maintenance and repair of critical components. With opportunities for professional development and a supportive work environment, this position offers a chance to make a significant impact in the aerospace sector while enjoying the flexibility of remote work. If you are ready to take on a challenging career with competitive compensation, this role is for you.

Benefits

Relocation Assistance

Professional Development

Challenging Careers

Competitive Compensation

Qualifications

• Bachelor's degree or equivalent experience in aviation field service.
• 2+ years in engine/propeller maintenance with strong communication skills.

Responsibilities

• Provide technical direction and assistance for GE products.
• Perform maintenance and repair of Composite Propeller Systems.
• Communicate program status and customer issues effectively.

Skills

Technical Direction

Communication Skills

Interpersonal Skills

Analytical Skills

Leadership Skills

Education

Bachelor's Degree

High School Diploma / GED with Aviation Experience

Tools

Composite Propeller System

Maintenance Tools

Job description

Job Description Summary

The Field Service Representative will provide direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning. Role will be responsible for supporting the R391 (C130J) Composite Propeller System and related components at a customer site.

Job Duties & Responsibilities

1. Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
2. Provide on-site interpretation of data and technical instruction
3. Provide Project Engineering, Program Management and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
4. Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
5. Be responsible for reports, including obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
6. Assist customer in scheduling maintenance and workload
7. Assist in ensuring parts meet established schedules
8. Make recommendations on findings
9. Review effectiveness of maintenance actions in order to identify training needs
10. Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
11. Perform intermediate and depot level maintenance
12. Hands on repair and maintenance of Composite Propeller System and related components

Required Qualifications:

1. Bachelor's Degree from an accredited college or university (Or a High School Diploma / GED with a minimum of 4 years of Aviation experience in a Field Service or Maintenance position)
2. Must be willing to travel up to 60% of the time.
3. Able to lift minimum of 65 Lbs
4. 2+ years performing extensive repairs and conversions as well as maintenance and repair work engine and/or propeller maintenance
5. Must be able to pass a non-DOT drug test and a background check

Desired Qualifications:

1. Strong oral and written communication skills
2. Strong interpersonal and leadership skills
3. Proven analytical and continuous improvement mindset
4. Ability to interface at all levels of the organization, both internally and externally

Locations for customer sites are:

Albuquerque, NM

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position