Dowty Field Service Representative (Roving)

General Electric; Cherry Point (IL); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading aerospace company is seeking a Field Service Representative to support and maintain the Composite Propeller System at customer sites. The role requires extensive travel (up to 60%) and hands-on technical expertise in aviation systems. Ideal candidates should have a degree or equivalent experience and be passionate about delivering exceptional customer service while thriving in high-pressure environments.

Qualifications

• Bachelor's degree or high school diploma/GED with aviation experience.
• Minimum 2 years of experience in field service or maintenance.
• Ability to travel up to 60% worldwide annually.
• Ability to lift at least 65 lbs.

Responsibilities

• Provide technical support, maintenance, and repair of GE products.
• Perform hands-on repair tasks on the Composite Propeller System.
• Communicate program status and customer issues to management.
• Assist customers in scheduling maintenance.

Skills

Technical expertise in aviation systems

Problem-solving skills

Customer service orientation

Strong communication skills

Education

Bachelor’s degree or FAA Airframe and Powerplant Certificate

Tools

Microsoft Office (Excel, PowerPoint)

Job description

Job Description Summary

As a Dowty Field Service Representative, you will play a key role in providing direction and support to work groups to achieve assigned objectives. This position primarily involves supporting and maintaining the R391 (C130) Composite Propeller System and its related components at a customer site, with travel requirements of up to 60%. The primary customer site for this role is MCAS Cherry Point, North Carolina.

Job Description

Field Service Representative (Roving)

GE Aerospace is a world-leading provider of jet engines, components, and systems for commercial and military aircraft. At GE Aerospace, we are committed to innovation, safety, and delivering high-quality solutions that power the future of flight.

As a Field Service Representative (Roving), you’ll join a team dedicated to supporting GE Aerospace’s Composite Propeller System and related components. This role offers the opportunity to work across multiple customer sites worldwide, providing hands-on technical expertise and fostering strong customer relationships.

Role Overview

The Field Service Representative (Roving) is a technical and customer-facing role responsible for providing on-site support, maintenance, and repair of GE Aerospace products. This position requires extensive travel (up to 60% worldwide annually) and hands-on expertise in aviation systems.

Key Responsibilities:

• Provide technical direction and assistance to customers in the operation, maintenance, repair, logistic support, and installation of GE products.
• Perform hands-on repair and maintenance tasks, including disassembly, inspection, and assembly of the Composite Propeller System and related components.
• Provide on-site interpretation of data and technical instruction.
• Communicate program status, customer issues, failures, trends, and opportunities to Product Support, Field Service, and Program Management teams through regular reports.
• Assist customers in scheduling maintenance and workload, ensuring parts meet established schedules.
• Review the effectiveness of maintenance actions to identify training needs and make recommendations based on findings.
• Perform intermediate and depot-level maintenance tasks.
• Anticipate program requirements and assist in implementing actions to satisfy those needs.

The Ideal Candidate

The ideal candidate is a self-motivated, detail-oriented individual with strong technical expertise in aviation systems. They thrive in high-pressure environments, excel at problem-solving, and are passionate about delivering exceptional customer service.

Basic Qualifications

• Bachelor’s degree from an accredited college or university, OR a high school diploma/GED with at least 4 years of aviation experience in a field service or maintenance role, OR an FAA Airframe and Powerplant Certificate.
• At least 2 years of experience performing extensive repairs, conversions, and maintenance work on engines and/or propellers.
• Ability to travel up to 60% worldwide annually.
• Ability to lift a minimum of 65 lbs.
• Must be able to pass a non-DOT drug test and a background check.

Preferred Qualifications

• Strong oral and written communication skills.
• Proficiency in Microsoft Office (Excel, PowerPoint) and data manipulation.
• Attention to detail and ability to analyze and resolve problems.
• Strong team player with experience integrating across various organizations.
• Self-motivated individual with proven ability to handle multiple tasks in high-stress situations.

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.