Downers Grove Restaurant Manager - Chili's

Chili's Jobs; Downers Grove, Cary (IL, NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in casual dining is seeking a dynamic Manager who thrives in a fast-paced environment. This role focuses on delivering exceptional Guest experiences while leading and developing a dedicated team. As a Manager, you will be the heartbeat of the restaurant, ensuring operational excellence and fostering a culture of fun and accountability. If you are passionate about hospitality and ready to make a significant impact, this opportunity is perfect for you. Join a team that values teamwork and recognizes your contributions as you help shape memorable dining experiences.

Qualifications

• Dependable team player with a passion for hospitality.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Ensure a great Guest experience and uphold quality standards.
• Hire, train, and develop Team Members for larger roles.
• Drive business results while fostering open communication.

Skills

Team Leadership

Customer Service

Multitasking

Communication

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Role Overview

Chili's Managers are wired for hospitality! We're in the people business. So, we know how to make someone feel special, and our most successful Managers are passionate about connecting with Team Members and Guests. Our win-together atmosphere rewards teamwork, and a willingness to go above and beyond is always recognized and celebrated.

For decades, Chili's has been known for our culture of fun. Simply put - we take our jobs seriously but not ourselves. Our Managers are hungry for top business results but also know how to have fun along the way. From leading the team through a high-energy shift to exceeding Guest expectations on every occasion to ensuring we meet our financial responsibilities, Managers are the critical link to making it all happen.

Responsibilities

1. Ensure a great Guest experience
2. Role model and hold Team Members accountable to operational and quality standards
3. Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
4. Foster open communication between Team Members and Management
5. Influence Team Member behaviors by championing change and restaurant initiatives
6. Lead with heart and mind
7. Drive business results by utilizing Chili's systems to effectively control costs
8. Follow operational systems, such as our Manager Timeline and performing quality Line Checks
9. Hire, train, retain, and develop Team Members to take on larger roles
10. Drive Guest engagement within the four walls of the restaurant while developing relationships within the community
11. Understand and practice safe food handling procedures
12. Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant

About Us

Chili's was born in Dallas, Texas in 1975. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas! With a legacy deeply rooted in service, hospitality, and giving back, we are committed to delivering the best experience to every Guest, every day.

About You

• Dependable team player
• Prefers to work in a fast-paced environment
• Great multitasking skills