Doughnut Factory Operations Manager

Krispy Kreme; Concord (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Weekly Pay

Comprehensive benefits (medical,vision

Dental insurance

401K plan

PTO

Career opportunities

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Company events

Learning and development

Job summary

Krispy Kreme is seeking an Operations Manager to support the General Manager at a Concord, NC location. The role focuses on improving production efficiency, ensuring quality, and driving sales and safety initiatives.

The successful candidate will lead a customer-focused team, manage staffing and training, and help achieve financial goals while maintaining high sanitation and safety standards.

Qualifications

• Experience in sales, management, production and customer service.
• Strong communication, organizational and leadership skills.
• Self-motivation, adaptability and problem solving.
• Must be available for full-time (40+ hours/wk).
• The role involves budgeting, reporting and enforcing company policies.

Responsibilities

• Oversee daily production to maximize efficiency and control variances.
• Implement quality control procedures and standards.
• Coordinate production schedules to meet customer demand and minimize labor hours.
• Inspect and troubleshoot equipment and production issues.
• Assist in achieving profitability goals with General Manager.
• Recruit, train, and supervise shift personnel and foster teamwork.
• Manage income/expense budgets and corporate reporting documentation.
• Support leadership in developing the doughnut factory organization.

Skills

Sales

Management

Production

Customer service

Leadership

Communication

Education

High School Diploma or GED

Post Secondary Education preferred

Job description

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

The Doughnut Factory Operations Manager provides support for the General Manager. They work to exceed customer expectations, foster an ethic of teamwork, develop staff members’ abilities and competencies, and achieve the financial objectives established for their assigned location. Their long-term objective is to develop their own skills towards becoming a General Manager.

HERE'S A TASTE OF WHAT YOU'LL BE DOING:

Production

• Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall performance
• Understand and implement quality control procedures, including standards
• Coordinate production schedules to meet customer demands and minimize labor hours
• Inspect, troubleshoot, and assess any production or equipment problems
• Ensure all products meet Krispy Kreme quality standards

Sales

• Work with the General Manager to achieve business plan objectives and profitability as set forth in the operating plan and in the established financial goals

Safety and Sanitation

• Demonstrate safety consciousness and promote safety, e.g. shoes, floor cones, etc.
• Maintain a high level of sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

• Oversee proper upkeep of facility and equipment

Personnel

• Assist the General Manager in recruiting, hiring, training, and dispute resolution
• Supervise all shift personnel
• Build a team of customer-focused employees and foster teamwork
• Demonstrate leadership in employee development, including that of Supervisor
• Assist in communicating to employees and enforcing all policies, standards, and practices

Accounting

• Assist General Manager in completing and managing income and expense budgets, profit and loss, etc.
• Assist General Manager in completing required corporate reporting documentation, both financial and operational
• Manage company resources responsibly including, inventory control
• Manage financial duties
• Protect company assets

Leadership

• Communicate and model company standards and policies
• Implement efficiently and effectively directives from doughnut factory, corporate, and divisional management
• Develop and maintain doughnut factory organization to promote efficient operations
• Interface with corporate office personnel

YOUR RECIPE FOR SUCCESS

• High school diploma or GED required
• Experience with sales, management, production, and customer service
• Strong communication, organizational, and leadership skills
• Pleasant disposition, sociable, accommodating nature, and enthusiasm
• Self-motivation, creativity, and adaptability
• Basic computer, telephone, and fax knowledge
• Must be available for full time (40+ hours/wk)
• Post Secondary Education strongly preferred
• The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

BENEFITS:

• Weekly Pay
• Career opportunities- we are growing!
• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• PTO
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Learn more at www.kkbenefits.com

WHY KRISPY KREME?

At Krispy Kreme, we focus on:?

• Loving People:?
• Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities.? Check out our leadership mix here.?
• Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
• Loving Communities:?
• At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.?
• In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.?
• In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.?
• Loving Planet:?
• We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.?
• We are working on reducing food waste through donation efforts, animal feed, and composting programs.?

Krispy Kreme is an Equal Opportunity Employer:

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.