Doubletree Lansing - Front Desk Supervisor

Aimbridge Hospitality; Lansing (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Supervisor for Doubletree Lansing. The role involves supporting management while providing exceptional service to guests, maximizing room revenue, and ensuring smooth front desk operations. Candidates should have 2-3 years of hotel experience and strong communication skills.

Benefits

Daily Pay options

Medical, Dental, and Vision Coverage

Disability Income (Short and Long-term)

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• 2-3 years of progressive experience in a hotel or related field required.
• Valid driver's license required.
• Previous supervisory responsibility preferred.

Responsibilities

• Assist Front Desk Manager and General Manager with operations.
• Maximize room revenue and occupancy.
• Ensure excellent guest service and handle inquiries.

Skills

Communication

Problem Solving

Initiative

Listening

Financial Understanding

Education

High School diploma or equivalent

College coursework in a related field

Job description

Doubletree Lansing - Front Desk Supervisor
Address: 111 N Grand Ave, Lansing, MI, 48933

Job Description

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field required. High School diploma or equivalent required.
• College coursework in a related field is helpful.
• Previous supervisory responsibility preferred.
• Must have a valid driver's license for the applicable state.
• Excellent communication skills to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well under stress and high-pressure situations, including handling guest objections and disputes satisfactorily.
• Shows initiative in job performance, anticipating needs before they arise.
• Maintains composure and objectivity under pressure.
• Effective problem-solving skills, including anticipating, preventing, identifying, and resolving issues.
• Ability to assimilate complex information from various sources and adapt accordingly.
• Strong listening skills to understand and clarify concerns of co-workers and guests.
• Ability to work with and understand financial information and basic arithmetic functions.

Responsibilities

• Approach all guest and associate interactions in a friendly, service-oriented manner.
• Maintain regular attendance as per Aimbridge Hospitality standards.
• Maintain high standards of personal appearance and grooming, including proper uniform and name tag.
• Comply with all Aimbridge Hospitality standards and regulations for safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Set the standard for guest relations at the Front Desk.
• Obtain necessary information when taking room reservations.
• Monitor VIP and special guest requests.
• Review the Front Office log and Trace File daily.
• Understand and execute all relevant phases of the front desk computer system.
• Ensure timely and professional logging and delivery of messages, packages, and mail.
• Be aware of current rates, packages, and promotions.
• Familiarize with all in-house groups and restricted dates.
• Follow and enforce all hotel credit policies.
• Perform all duties of a Front Desk Agent.
• Complete and file room rate verification, bucket check, and housekeeping reports accurately.
• Maintain proper operation of the P.B.X. console and meet all standards.
• Establish and maintain good communication and teamwork with colleagues and other departments.
• Assist the G.S.M. in ensuring staff adherence to standards.
• Know and assist with emergency procedures.
• Oversee guest check-in/out processes, ensuring friendliness and efficiency.
• Complete shift checklists timely and efficiently.
• Ensure associates are attentive, friendly, helpful, and courteous at all times.
• Maximize room revenue through effective Rooms Merchandising.
• Respond to guest inquiries professionally and promptly.
• Participate in departmental meetings and planning.
• Help maintain productivity levels at or above standards.
• Perform additional duties as required by management.
• Assist in training new hires and current staff regularly.
• Attend required meetings.
• Access and control sensitive areas and information responsibly.
• Handle cash, prepare deposits, and balance bank transactions securely.
• Interact with guests and colleagues, sometimes without supervision.
• Drive safely for company business.
• Maintain trust and responsibility, representing the company with good character and sound judgment.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package, including:

• Daily Pay options (ask your Recruiter for details)
• Medical, Dental, and Vision Coverage
• Disability Income (Short and Long-term)
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan