DoubleTree Denver Cherry Creek - Front Desk Agent

Aimbridge Hospitality; Denver (CO); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hospitality company seeks a Front Desk Agent at DoubleTree Denver Cherry Creek. This vital role focuses on delivering exceptional customer service, managing guest interactions, and ensuring a seamless stay. Ideal candidates will have a high school diploma and a keen sense of communication and problem-solving skills, with benefits including medical coverage and a 401k plan.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent; experience in hotel or related field preferred.
• Strong verbal and written communication skills for guest interaction.
• Ability to multitask and manage reservations effectively.

Responsibilities

• Provide customer service excellence to enhance guest satisfaction.
• Resolve guest concerns promptly and effectively.
• Manage check-ins, check-outs, and financial tasks efficiently.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

DoubleTree Denver Cherry Creek - Front Desk Agent Address 455 S. Colorado Blvd, Denver, CO, 80246 Compensation $19.00/hour

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
DoubleTree Denver Cherry Creek is located along Cherry Creek just four minutes from Cherry Creek Shopping Center. The University of Denver is within four miles, and downtown Denver is five miles away. We’re also within 15 minutes of several area hospitals, including National Jewish Health, Denver Health, and Saint Joseph Hospital. We offer an outdoor pool and courtyard lounge with firepits.

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