DOT Enterprise IT Operations Lead

Peraton; Northern (KY); Hybrid; USD 135,000 - 216,000; Full time

Job summary

Peraton seeks an Enterprise Operations Manager to lead DOT’s EITSS program, overseeing infrastructure, cybersecurity, end-user services, and program support for DOT HQ and 200+ field offices. This role ensures reliable, secure IT delivery aligned with mission priorities and federal standards.

The incumbent will drive cross-functional coordination, service performance, and governance participation, with emphasis on security operations, incident response, and continuous improvement in a complex

Qualifications

• Bachelor’s degree in information technology, computer science, or related field.
• 12 years of experience in enterprise IT operations, with at least 5 years in a management or leadership role.
• Experience managing multi‑tower IT service delivery and direct leadership of multiple tower/task leaders in complex or federal environments.
• Strong knowledge of infrastructure operations including Cloud hosting and Network services, cybersecurity practices, and end user support functions.
• Experience with ITIL-based processes and enterprise service management platforms.
• Must be able to obtain a Public Trust clearance.
• US Citizenship is required.

Responsibilities

• Provide enterprise-wide leadership for day-to-day operations across all service towers including infrastructure management, cybersecurity operations, end user support, and program support.
• Coordinate cross-functional teams to ensure seamless service delivery, operational stability, adherence to DOT governance and federal IT standards, and attainment of service levels and Award Fee criteria.
• Oversee server hosting, networking, connectivity, cloud operations, and system administration activities.
• Align cybersecurity operational activities—including security operations, incident response, vulnerability management, and disaster recovery—with DOT requirements.
• Collaborate with End User Operations lead to support end user services leadership across enterprise help desk, desktop support, field support, mobility device management, and hardware/software lifecycle processes.
• Lead operational reporting, performance metrics, and KPI tracking; identify trends, risks, automation and productivity opportunities and improvement opportunities.
• Manage escalations, operational issues, and coordination with DOT stakeholders and leadership.
• Participate in governance forums, executive briefings, and planning sessions to maintain alignment with contract objectives and agency mission priorities.
• Drive continuous improvement initiatives to enhance service quality, operational efficiency, and enterprise resiliency.
• Ensure documentation, processes, and procedures meet compliance, quality, and audit requirements.

Skills

Leadership

Cross-functional collaboration

Communication

Strategic thinking

Education

Bachelor’s degree in information technology or related field

Tools

ServiceNow

ITSM platforms

Job description

Peraton seeks an Enterprise Operations Manager to lead DOT’s EITSS program, overseeing infrastructure, cybersecurity, end-user services, and program support for DOT HQ and 200+ field offices. This role ensures reliable, secure IT delivery aligned with mission priorities and federal standards.

The incumbent will drive cross-functional coordination, service performance, and governance participation, with emphasis on security operations, incident response, and continuous improvement in a complex