Package Receiving & Guest Services Coordinator

KW PROPERTY MANAGEMENT AND CONSULTING; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

KW PROPERTY MANAGEMENT AND CONSULTING is seeking a friendly, detail‑oriented front desk/receiving clerk to provide residents with prompt customer service and manage packages and contractor access.

The ideal candidate will be proficient with MS Office, bilingual English/Spanish a plus, and able to lift up to 30 lbs; indoor, non-exempt hourly position with on-site work.

Qualifications

• Experience in a related position is required.
• Bi-lingual a plus; English and Spanish.
• Proficient use of MS Office.
• Must be able to lift at least 30 lbs.
• Strong organizational and communication skills.

Responsibilities

• Receives incoming packages and logs information in resident software.
• Sorts, counts, packages, labels, insures, unpacks, and logs inventory.
• Inspects shipments for damages and notifies supervisor.
• Delivers packages to Front Desk and obtains signatures.
• Traces lost shipments and initiates proof of delivery documents.
• Maintains department database and prepares routine reports.
• Logs contractors into the system and provides contractor badges.
• Communicates with Front Desk and Management Office about contractor arrivals and access.

Skills

Customer service

Bilingual English/Spanish

MS Office

Interpersonal skills

Communication

Tools

MS Office

Job description

Provide a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents. Receiving must be familiar with using computer software to perform various tasks, must demonstrate organizational skills, excellent interpersonal skills and strong communication.

Duties And Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receives incoming packages and enters information on packing slip into resident software.
• Sorts, counts, packages, labels, insures, unpacks, and/or logs inventory which is shipped or received.
• Inspects shipments for damages or defects; records discrepancies or damages and notifies supervisor and/or purchasing personnel.
• Delivers packages to Front Desk at times, and obtains authorized signatures for accepted items.
• Traces lost shipments and/or customer claims of lost shipments; initiates proof of delivery documents.
• May maintain department database, prepare routine reports, and file shipping/receiving records.
• Follows established company policies, procedures, and objectives, continuous quality improvement objectives, and safety.
• Receives and logs contractors into the system and contractor log whom will perform work or deliver items to the units.
• Provide contractor badge along with photo to identify the individual while working inside the building.
• Maintains communication with Front Desk when a contractor has arrived and advise which unit they will need access for.
• Communicate with Management Office each time a contractor arrives with building materials or furniture deliveries to ensure they have provided the required elevator deposit.
• Performs miscellaneous job-related duties as assigned.
  
  

Work Environment

This position will be mostly indoors. Noise level will be moderate and position requires sitting most of the day.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Position Type

This is a non-exempt (hourly) position. This schedule will be determine by the property and may change to accommodate the business needs of the property.

Required Education And Experience

Prior experience in a related position.

• Six months to one year in related experience and/or training.
• Bi-lingual a plus; English and Spanish
• Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.
• Proficient use of MS Office
• Must be able to lift, carry, push, and pull at least 30 lbs.
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.