Door Person

BENCHMARK; United States; On-site; USD 19,000 - 28,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Door Attendant to welcome guests, assist with arrivals, and provide information about the hotel and local area. This role emphasizes exceptional service, a friendly demeanor, and seamless guest interactions within a busy resort environment.

You will be part of a team delivering personalized experiences across the La Quinta Resort and Club properties, with opportunities for growth in a world-class hospitality organization.

Qualifications

• One year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving between areas of the hotel.
• Outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Must be available to work varied shifts including weekends and holidays.

Responsibilities

• Greet guests warmly and provide a memorable first impression upon arrival and during stay.
• Assist guests with arrival and provide information about hotel amenities and local area.
• Provide ongoing connection to guests throughout their visit and tailor experiences.
• Help orient guests to key areas and facilities of the resort/hotel.
• Collaborate with other departments to ensure personalized guest experiences.

Skills

Customer service

Hospitality industry experience

Problem solving

Teamwork

Attentive demeanor

Verbal communication

Guest interaction

Standing for long shifts

Availability for weekends/holidays

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you!

What you will have an opportunity to do

We are looking for a highly motivated individuals to join our Guest Services team as a Door Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Door Attendant assists the guests with their arrival and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. They also serve as a constant connection for the guest throughout their stay. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

Help guests discover their Wanderlust experience Provide exceptional customer service by being engaging and taking sincere interest Interacts with all guests. The door attendant will welcome each guest to our hotel and serve as a constant example of service throughout their stay. You will be helping to orient the guest to the key areas and amenities of the resort/hotel You will be working together with other departments and employees to ensure each guest has a personalized experience and will “dive\" to open the door for all guests. Assist lobby attendant in keeping entrance area clean and organized \"Be the difference\" with all guest and employees and do more than just “the norm\". What are we looking for?

Qualifications

• At least one year in a customer service role with high guest interaction
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

Compensation: $17.50 - $17.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.

This may differ in other locations due to cost of labor considerations.