Door Attendant

Four Seasons Hotels and Resorts; Naples (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Lucrative salary

Medical, Dental, Vision, and 401K

Time off from day of hire

Complimentary hotel stays worldwide

Tuition reimbursement

Wellbeing initiatives

Job summary

Four Seasons Naples is seeking a courteous Door Attendant to welcome guests and coordinate curbside arrivals at the luxury resort. You will assist with valet parking, luggage handling, and smooth guest flow from arrival to check-in, while delivering the highest level of hospitality in a fast-paced environment.

Ideal candidates have a high school diploma, strong English communication, and prior guest services experience.

Qualifications

• High school education or equivalent experience.
• Average reading, writing, and oral proficiency in English.
• Experience in Guest Services preferred.

Responsibilities

• Greet guests arriving by car or foot and assist with valet procedures.
• Assist with luggage handling and check-in flow at Front Desk.
• Direct traffic and coordinate valet parking.
• Provide directions and information about the city and resort activities.
• Handle guest inquiries with hospitality and resolve issues when possible.
• Support valet and bell staff during peak times.

Skills

Guest Services

English Proficiency

Education

High School Diploma

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role

The Door Attendant is responsible for creating a strong sense of arrival for hotel, restaurant and banquet guests. This position arranges for cars to be parked or retrieved. The Door Attendant arranges transportation for guests and assures that guests’ departure is swift and complete.

What you will do

• Greet guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel. Assists guests descending from cars. Issues appropriate valet parking ticket to guests who want car parked. Gives verbal greeting to guests arriving on foot. Opens hotel doors for all guests.

• Unload guest luggage from car, tags it and follows luggage handling policy and procedure. Escorts hotel guests to the Front Desk for check-in, introduces to Front Desk Agent. Transfers luggage to the Bell Staff.

• Assure the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars.

• Provide guests with directions, recommendations, and information about the city and its attractions. Calls taxis as needed. Loads luggage in car for departing guests.

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.

• Greet all guests passing through Front Door and offers them assistance; assisting in meeting all Four Seasons Standards of the Front Office arrival and departure experience.

• Ensure exterior and immediate interior of resort entrance is kept clean and organized.

• Assist with group arrivals, including but not limited to unloading and organizing luggage from buses.

• Ensure familiarity with daily event schedules, outlet hours of operation, and resort activities and offers directions and information when necessary.

• Assist Valet staff during high volume periods by answering calls and pulling tickets.

• Oversee curbside arrivals.

• Coordinate the operation of the house car. Provides alternatives to house car during peak times.

• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

• Work harmoniously and professionally with co-workers and supervisors.

• Provide a high level of cleanliness on the driveway and hotel entrance.

• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Staff and Valet Parking Staff.

• Assist guests with use of complimentary house car, manages guests’ schedules and expectations of wait times, if any.

What you bring

• High school education of equivalent experience

• Average reading, writing, and oral proficiency in the English language

• Experience in Guest Services preferred

What we offer:

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel staysaround the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Visa Requirements

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal