Door Ambassador

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

Philadelphia International Airport (PHL) is seeking Guest Arrival Experts who excel in creating memorable experiences for guests upon arrival and departure. This role involves actively guiding guests, processing needs, and sharing local highlights while ensuring a seamless experience throughout.

Ideal candidates will possess a high school diploma or G.E.D. equivalent and demonstrate the ability to lift and carry objects. This position emphasizes guest satisfaction and operational efficiency, making it vital that the candidate is ready to engage in various operational tasks.

Qualifications

• Ability to stand, sit, and walk for an extended period.
• Capable of moving, lifting, carrying, pushing, and pulling objects weighing up to 50 pounds unaided.
• Willing to assist with heavier objects as needed.

Responsibilities

• Guide guests through their arrival and departure experiences.
• Process operational needs and address guest requests.
• Complete reports and share local highlights.

Education

High school diploma or G.E.D. equivalent

Job description

Position Summary

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.

Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts - to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Equal Employment Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.