Donor Services Specialist

Wheeler Mission Ministries; Indianapolis (IN); Hybrid; USD 52,352,000 - 57,859,000; Full time

Benefits offered by this job

Hybrid work after training period

Job summary

Wheeler Mission Ministries is seeking a Donor Services Specialist to support donor data processing, communications, and administrative tasks in a nonprofit setting. The role emphasizes accuracy in handling financial transactions, maintaining donor records, and generating reports using Blackbaud Raiser's Edge NXT.

The position involves occasional volunteer supervision and local travel to fundraising events and office operations, with emphasis on confidentiality and Christ-centered service.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Type minimum 30 words per minute with high accuracy.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Experience with Blackbaud's Raiser's Edge donor database preferred.

Responsibilities

• Process and record incoming funds and donations accurately.
• Maintain donor, event participant, volunteer, vendor, and prospect records.
• Prepare reporting and data upkeep; resolve discrepancies.
• Supervise 1–5 volunteers during events or office tasks.
• Provide donor communications and engagement support.

Skills

Donor data management

Typing speed 30+ wpm

Attention to detail

Professional communication

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Blackbaud Raiser's Edge

Job description

Job Details: Level: Entry, Job Location: Administrative Office - Indianapolis, IN 46204, Position Type: Full-time (Hourly), Salary Range: $18.27 Hourly, Job Category: Nonprofit - Social Services, Position Description

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission Ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title: Donor Services Specialist

Exempt/Non-Exempt: Non-Exempt

Reports to: Director of Donor Services

Full or Part-time: Full-Time

Team: Development

Position Summary:

The Donor Services Specialist supports donor giving and relationship management by assisting with donor data processing, communication, and administrative tasks. This position requires strong attention to detail, accuracy, and critical thinking in handling financial transactions, maintaining donor records, and facilitating reporting using Blackbaud’s Raiser’s Edge NXT. The role also involves occasional volunteer supervision and local travel to support fundraising events and office operations.

Key Duties and Responsibilities

Brief description of duties in order of priority

Key Area: Donor Data Management and Gift Processing

• Process and record all incoming funds, including donations and receivables, ensuring each item is properly documented and accounted for.
• Maintain accurate and up-to-date donor, event participant, volunteer, vendor, and prospect records in the database, adhering to IRS and Wheeler Mission standards.
• Complete reporting and database upkeep as assigned, showing initiative in identifying and resolving discrepancies.
• Collaborate with other departments to provide updated database information and resolve data-related issues.
• Ensure the confidentiality and security of all donor information in compliance with organizational policies.

Key Area: Donor Communication and Relationship Support

• Handle donor interactions through mail, email, phone, and in-person meetings with professionalism, thankfulness, and a positive attitude.
• Create accurate and timely donor communications, ensuring all correspondence is properly documented.
• Act as a point of contact for donor inquiries, working to resolve issues promptly and elevate concerns when necessary.
• Provide support for special events by assisting with donor engagement, event coordination, and volunteer supervision.
• Supervise 1-5 volunteers as needed for specific office tasks or during events.

Key Area: Administrative and Operational Support

• Perform general administrative tasks, such as participating in regular meetings, maintaining office supplies, and completing required reports.
• Organize and maintain donor records, occasionally lifting and filing documents (up to 35 pounds) and managing office equipment.
• Support local travel needs, such as weekly trips to the bank or other Wheeler Mission sites, using a personal or company vehicle.

REPORTING RELATIONSHIPS: This position on occasion will supervise 1-5 volunteers at one time for specific office tasks or fundraising events.

Competencies Required

• Unique for this job
• Unique for this job
• Unique for this job
• Adaptability
• Confidentiality
• Problem Solving
• Communicates Effectively
• Detail Orientation
• Critical Thinking
• Reporting and Analysis
• Analytical Skills
• Planning
• Prioritizing
• Relationship Building
• Timeliness
• Organizing

MINIMUM QUALIFICATIONS:

Education/Experience

• High school diploma or equivalent, Bachelor’s degree preferred
• Ability to type a minimum of 30+ words per minute with high accuracy

Technical/Software Knowledge

• Proficiency in Microsoft Office, including Excel, Outlook, and Word.
• Previous experience using Blackbaud’s Raiser’s Edge donor database preferred

Mission Alignment

• Belief in the inerrancy of the Holy Bible
• Adherence to WM Employee Policies

Alignment with WM Core Values

• Christ-Centered Purpose
• Faithful Stewardship
• Excellence
• Grace and Truth

Physical Requirements:

• Type and operate standard office equipment.
• Perform normal business activities.
• Work in an office setting exclusively on a computer.
• Occasionally lift products and supplies up to 35 pounds.

Visual and Auditory Requirements: Ability to read small print, words, numbers, labels, and information displayed on computer screens and other equipment necessary to perform the essential functions of the position. Ability to hear and respond to telephone calls and verbal communications and operate standard telephone equipment using visual and auditory cues, with or without reasonable accommodation.

Other Requirements for Employment

This is a full-time 40-hour position. Typical work hours will be from 9 a.m. to 5 p.m. with some flexibility. Position may be eligible for hybrid work after initial training period is complete. Travel is primarily local during a business day with travel to the bank and other Wheeler Mission sites as required. Additional travel to special event locations may be necessary as job duties demand. Conflict of Interest Policy and Confidentiality Policy. Post-offer acceptable background check required for all positions. All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment.

Disclaimer

Although WMM has attempted to accurately and thoroughly describe this position, WMM reserves the right to change the same, including to change, add to, or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice. This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.