Donor Services Specialist

Islamic Development & Empowerm; Alexandria (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

IDEA (Islamic Development & Empowerment in America) seeks a qualified candidate to coordinate donor stewardship activities, fostering relationships between donors and the organization and coordinating with applicable departments.

The role requires strong written and verbal communication, attention to detail, and ability to manage multiple projects; travel as needed. Eligible to work in the United States.

Qualifications

• Bachelor’s degree or equivalent combination of education and work.
• Minimum 1 year of customer service experience.
• Must be able to travel to support activities.
• Fluency in English; bilingual skills preferred.
• Excellent verbal and written interpersonal communication.
• Must work autonomously and in a team; strong time management.

Responsibilities

• Coordinate donor stewardship activities and donor relations.
• Process correspondence; answer calls and emails.
• Maintain donor data and gift transactions records.
• Collaborate with Finance for gift reconciliation and invoicing.
• Identify issues and propose solutions; track progress.

Skills

Customer service

Communication

Time management

Detail-oriented

Teamwork

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

IDEA (Islamic Development & Empowerment in America) is seeking a qualified candidate to coordinate stewardship activities designed to increase awareness of and support for IDEA . This person will help develop relationships between donors and IDEA and coordinate with relevant departments within the organization. The candidate must show the commitment to IDEA’s values and principles as well as a commitment to the vision and mission of the organization.

Essential Duties and Responsibilities:

• Processes correspondences; answers telephone calls; responds to email requests, etc.
• Creates and maintains data that accurately detail the full record of donor transactions and relationships.
• Coordinates with the Finance Department for gift reconciliation; correct channeling of funds; invoicing and periodic reconciliation of accounts relating to donor stewardship.
• Identifies donor issues and addressed them through resolution and follow-up.
• Identifies opportunities for improvement and communicates them to supervisor.
• Performs other duties as assigned.

Qualifications and Competencies:

• Bachelor’s degree or equivalent combination of education and work.
• A minimum of one year of customer service experience.
• This position requires travel as needed to support organizational activities.
• Fluency in English, with bilingual skills preferred.
• Excellent interpersonal communications skills, both verbal and written.
• High-caliber customer service abilities, with the ability to represent IDEA in a very positive manner.
• Must exhibit attention to detail and effective problem-solving skills.
• Should be self-directed, yet still comfortable working in a team environment.
• Ability to work autonomously in a changing environment while keeping supervisors appraised of problems, opportunities, progress and other issues.
• Must possess appreciation for and aptitude in creating donor stewardship processes.
• Ability to manage multiple projects simultaneously and achieve objectives.
• Ability to work independently and in a team.
• Strong time management skills. Ability to meet goals and deadlines.
• Proficiency in MS Office, including Excel and Word.
• Must be eligible to work in the United States.

Additional Notes:

The anticipated hire date for this position is November 30, 2026 – June 1, 2027. Priority may be given to those with more flexibility in their availability.

At IDEA (Islamic Development & Empowerment in America), we are committed to safeguarding and protecting all individuals we come into contact with through our work. IDEA representatives must adhere to its organizational values: Integrity, Service, Resilience, Social Innovation, and Collaboration. In accordance with these values, IDEA operates and enforces policies on Safeguarding, Code of Ethics, and Anti-Harassment and Discrimination.