Donor Services & Cultivation Manager (8110)

The Salvation Army; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

29 days PTO

Affordable Health Insurance

Retirement Plan with Employer Match

12 Paid Holidays

Job summary

The Salvation Army in Austin, TX is seeking a fundraising professional to lead strategies for identifying, cultivating, soliciting and stewarding mid-level donors. You will oversee donor activities, ensure data integrity in Interchange, and work with the Communications team to maximize donor engagement and giving across the development pipeline.

The role emphasizes moves management, donor analytics, and timely outreach to build lasting donor relationships while advancing overall fundraising

Qualifications

• Bachelor's degree in business administration, marketing, or related field.
• Three years progressively responsible experience in donor development or related work.
• CFRE certification preferred or equivalent experience.

Responsibilities

• Identify, cultivate, solicit and steward mid-level donors.
• Lead donor services and moves management with timely, personalized touches.
• Ensure donor data integrity in the CRM and provide analytics for stewardship decisions.
• Develop cultivation strategies to elevate mid-level donors toward major giving.
• Coordinate fundraising activities with the Communications team.

Skills

Donor relations

CRM/database experience

Prospect research

Communication skills

Education

Bachelor's degree in business administration/related field

Tools

Interchange donor management system

Job description

Job Details

Job Location: TX-Austin AC - Austin, TX 78723, Education Level: Bachelor's Degree, Job Category: Fundraising & Donor Relations, Schedule/Hours: Monday-Friday / 40 hours per week

Employee Benefits:

• 29 days PTO
• Affordable Health Insurance
• Retirement Plan with Employer Match
• 12 Paid Holidays

Primary Responsibilities:

Under the direction of the immediate supervisor, creates and implements short-and-long term strategies to identify, cultivate, solicit and steward individual mid-level donors; oversees a variety of mid-level donor activities and communications to maximize the organization's resources effectively and efficiently while providing appropriate avenues for engaging and recruiting new donors; creates strategies to increase identified and potential donor support; prepares analysis of fundraising activities for development of cultivation and solicitation strategies; implements strategies to elevate midlevel donors where possible to major donor status, ensuring that all aspects of the donor database management system are used to maximize donor cultivation

• Manage the Tier 1 (Community Supporters) donor portfolio ($1-$249), driving retention and new donor acquisition in coordination with the Communications team
• Conduct prospect research to identify and qualify new giving prospects, building donor profiles that inform cultivation strategies across the pipeline
• Lead donor services operations, including gift acknowledgments, cultivation strategy, moves management, donor relations in a timely, personalized donor touchpoint
• Ensure donor data integrity in the CRM and deliver data analytics and reporting that strengthen stewardship, segmentation, and fundraising decisions across the Development team

Key Responsibilities:

Cultivation, Solicitation, and Stewardship of Donors (80%)

• Implements stewardship and touch point strategies for a caseload of mid-level donors, as well as event attendees.
• Manages and implements donor recognition benefits and provides unique engagement and cultivation opportunities for mid-level donors.
• Executes strategically by building audiences through the gathering of state from the donor database to assess prospects, create prospect lists, and coordinate prospect review; working closely with the immediate supervisor to implement strategies that support on-going mid-level donor work.
• Ensures that donor cultivation opportunities are maximized, and that record-keeping is integrated into the donor database system; provides advice and technical assistance as needed.
• Enters donor data for assigned donor portfolio, including donor contact, gift, communication and Moves Management planning information into Interchange. Donor data entry must follow approved business rules, policies, and procedures for Interchange.
• Implements communications plan for mid-level donors to steward them toward continued and increased giving.

Donor Management System Responsibilities (20%)

• Assists with and maintain Interchange (Territorial Donor Management System. Coordinate constituent updates and additions in database, perform troubleshooting, merge duplicate records, correct data entry errors, and ensure accurate input of mid-level donor data.
• Serves as Area Command contact for mid-level donor data in Interchange creating, enabling, resetting, and removing user accounts and roles within the system.
• Conducts research on prospects including individuals, corporations, and foundations for use in mid-level donor identification and cultivation for the purpose of supporting various projects as needed throughout the Area Command.
• Prepares monthly reports illustrating progress, maintains and manages accurate donor records in a timely and efficient manner.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write and communicate in the English language effectively. Ability to work under the pressure of deadlines and time constraints.
• Ability and willingness to conduct all duties in accordance with the ministry of the organization and its Christian principles; conducts all communications and job duties with the highest level of professionalism.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
• Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) frequently.
• Work may be performed in an office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like but not limited to the office environment due to travel requirements.

Employee Benefits:

• Health Insurance
• Retirement Plan
• Paid Time Off

What We Are Looking For In You: Education and Experience:

• Bachelor's degree from an accredited college or university in business administration, marketing, communication, liberal arts, or related field,
• three years progressively responsible experience demonstrating a record of accomplishment in donor development, donor support or related, with prior donor management and donor database experience.
• or Any equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities.

Certifications:

• Valid State Drivers License
• Certified Fund Raising Executive (CFRE) preferred

Equal Opportunity Employer

Veterans | Disabled