Donor Services Associate I

Goodwill Industries of the Inland Northwest; Post Falls (ID); On-site; USD 22,000 - 25,000; Full time

Job summary

Goodwill Industries of the Inland Northwest in Post Falls, ID is hiring a Donation Service Associate to greet donors, sort donations, and maintain a neat, safe donation area within the store. The role emphasizes customer service, accuracy in reporting donor counts, and adherence to safety protocols.

Candidates must pass a background check and maintain a professional appearance per dress code. Flexible hours available, including full-time and part-time shifts; training provided and opportunities

Qualifications

• Must pass background check.
• Ability to lift and move donations.
• Greet donors and provide receipts.
• Maintain clean, organized donation area.
• Adhere to dress code.

Responsibilities

• Provide outstanding customer service.
• Greet donors at their vehicle.
• Assist in unloading acceptable donations.
• Offer receipts to donors.
• Maintain donation area neat and safe.
• Ensure DSC closed and locked at closing.
• Report maintenance or safety discrepancies.
• Attend meetings and training.

Skills

Customer service

Donor greeting

Teamwork

Attention to detail

Safety compliance

Job description

Closes: 10/11/26 - Post Falls, ID - Full &/or Part-time/Hourly

Wage: $16.31 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

Summary: Accept donated goods from the public. Maintain area in a neat and orderly manner both inside and outside. If located in a facility, assist in other areas of the store as needed. Goodwill is always accepting applications for this position to maintain an applicant pool. Must pass background check.

Essential Functions

• Provide outstanding customer service.
• Greet donors at their vehicle.
• Assist in unloading acceptable donations in a timely and courteous manner.
• Thank donor for donations and ensure a receipt is offered to each donor, regardless of size of donation.
• Maintain a well-groomed appearance and acceptable dress in compliance with Goodwill Industries of the Inland Northwest's Dress Code. This includes issued items such as DSC vests.
• Prepare records and reports, as requested.
• Keep supervisor informed of problems and suggestions related to the job.
• Store DSA's will perform other duties in production and retail as assigned.
• Comply with all Goodwill Industries of the Inland Northwest policies, CARF standards, and safety regulations.
• Sort donations according to current Goodwill Industries of the Inland Northwest requirements.
• Store DSA's will ensure donations are secure and appropriate sort is performed indoors.
• Keep donation area neat, clean, and orderly.
• Ensure equipment is in good working order.
• Maintain an accurate count of donors on the DSC Worksheet.
• Ensure the DSC is properly closed and locked at closing (please refer to Operating Manual).
• Call supervisor at beginning of each shift to report in and advise of condition of DSC site and donor counts.
• Report any maintenance or safety discrepancies immediately to your supervisor.
• Attend department, organization and other meetings/training as required.

Work collaboratively with Workforce and Family Services to provide participant services.

Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.

Properly wear and maintain all required Personal Protective Equipment (PPE).

Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.

Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).

Other duties as assigned.

OUR MISSION

Goodwill Industries of the Inland Northwest helps people build independence within the communities we serve.

OUR VISION

We at Goodwill Industries of the Inland Northwest will be satisfied only when every person we serve has the opportunity to achieve his or her fullest potential as an individual, enriching our communities.

OUR VALUES

Respect

We treat all people with dignity and respect. We put people first and believe in the potential of individuals to make positive changes in their lives. We pursue and celebrate diversity. We continually seek to exceed the expectations of all our stakeholders: donors, customers, participants, employees, volunteers, and community partners.

Quality

We provide programs that are high quality, effective, and relevant to the changing needs of the communities we serve. We place a high priority on safety in all that we do. We embrace innovation, continuous improvement, creativity, collaboration, and change.

Responsibility

We continually strive to meet the highest ethical standards. Stewardship: we honor our heritage by being socially, professionally, financially, and environmentally responsible. We believe in our accountability to our constituents, each other, and ourselves.