Donor Services Assistant Field Manager, West Location, Hoxworth Blood Center

University of Cincinnati College of Medicine; Cincinnati (OH); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Salary $25-$31 per hour

Job summary

University of Cincinnati College of Medicine’s Hoxworth Blood Center is hiring a Donor Services Assistant Field Manager at the West Location (Glenway Ave). This full-time onsite role supports the Field Manager in overseeing donor services operations, staff, and quality assurance to ensure efficient donor flow and high service levels.

The ideal candidate has a healthcare management background, 4 years phlebotomy experience, automated collection proficiency, and supervisory experience.

Qualifications

• Bachelor’s Degree must be in healthcare management or related field.
• Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
• Must be Automation Red Cell and Automated Platelet trained.
• Four (4) years related phlebotomy experience; proficient in all automated collections (>95% success).

Responsibilities

• Monitor operations to ensure high quality customer service and QA; evaluate recruitment and collection goals to reach targets.
• Perform special donation procedures, ensuring compliance with regulations and SOPs.
• Serve as process improvement liaison; collect and report data; participate in QA teams.
• Act as role model through professionalism for donor services staff.
• Assist administration with implementing organizational changes.
• Provide training to donor services staff; assign work; ensure proper workflow; act as lead worker.
• Serve as site supervisor in the absence of the Field Manager.
• May supervise exempt/non-exempt staff (hiring/firing, evaluations, disciplinary actions).
• Perform related duties as needed; job description may change.

Skills

Phlebotomy

Supervisory

Quality assurance

Customer service

Education

Bachelor’s Degree in healthcare management

Job description

Donor Services Assistant Field Manager, West Location, Hoxworth Blood Center Job Description Job Alerts Link Job Title: Donor Services Assistant Field Manager, West Location, Hoxworth Blood Center Posting Start Date: 10/21/26 Work Arrangement: Onsite

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu .

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

Job Overview

Hoxworth Blood Center (HBC), University of Cincinnati, was founded in 1938 and serves more than 30 hospitals in 18 counties in Southwestern Ohio, Northern Kentucky, and southeastern Indiana. Annually, Hoxworth collects more than 100,000 units of blood from local donors to help save the lives of patients in area hospitals. Hoxworth Blood Center: Saving Lives Close to Home. HBC is located within the College of Medicine and is the only Regional Blood Center owned and operated by a University in United States.

The Hoxworth Blood Center is recruiting a full-time (100% FTE) Assistant Field Manager in the Division of Donor Services, to assist the Field Manager at our West location (Glenway Avenue), in managing the donor services collection team and operations of an assigned donor collection operation to ensure efficient donor flow, staff utilization and quality assurance.

Saving lives is no easy task, but at Hoxworth Blood Center, it's what we do every day and we're looking for positive, professional individuals to join our team and help advance our lifesaving mission. If you're a detail-oriented individual with blood collection and management experience, and a passion for making a difference in the lives of others, then we invite you to apply for a position at Hoxworth Blood Center.

Essential Functions

• Assist in monitoring operations to ensure high quality customer service and quality assurance compliance; evaluate recruitment and collection goals and necessary steps to reach the goal.
• Perform special donation procedures, ensuring compliance with federal, state and local regulations, as well as Hoxworth Blood Center Standard Operating Procedures (SOPs).
• Serve as process improvement liaison; perform in-process checks; collect and disseminate process data and reports; participate in quality improvement teams.
• Act as role model through demonstration of professionalism for donor services staff (i.e., fulfilling Hoxworth Blood Center mission, providing donor care, dress code, attendance, etc.).
• Assist administration staff with implementing changes to the organization.
• Recommend and provide training to donor services staff. Assign work; ensure proper workflow of the unit; act as lead worker.
• Serve as site supervisor in the absence of the Field Manager.
• May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor’s Degree must be in healthcare management or related field.
• Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Trainings/Certifications

• Must be Automation Red Cell and Automated Platelet trained.

Required Experience

• Four (4) years related phlebotomy experience.
• Trained and proficient in all automated collections. (Proficiency is defined as >95% WB & Automated collection success rates for an average of 12 months.)

Additional Qualifications Considered

• One (1) year supervisory and/or staff training/mentoring experience.

Physical Requirements/Work Environment

• Sitting - Continuously
• Repetitive hand motion (such as typing) - Continuously
• Hearing, listening - Continuously
• Talking - Continuously
• Standing - ContinuouslyWalking - Continuously
• Bending - Continuously
• Lifting - up to 20 pounds - Continuously
• Stooping - Often
• Climbing stairs/ladders - Often
• Pulling, pushing - Often
• Kneeling, squatting - Seldom
• Crouching - Seldom
• Reaching overhead - Seldom
• Lifting - up to 50 pounds - Seldom
• Lifting - over 50 pounds - Seldom

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include:

Salary/Hourly Pay Rate Information:$25-$31 per hour, commensurate with experience

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including:

Vacation and sick time

11 paid holidays and additional end-of-year paid time off (Winter Season Days)

6 weeks of paid parental leave for new parents

Additional Benefits Include:

• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

To learn more about why UC is a great place to work, please visit our Careers Page .

UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. Click here for a list of acceptable documents.

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

REQ: 104463

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