Donor Services Assistant Field Manager, Hoxworth North Neighborhood Donor Center

University of Cincinnati; Cincinnati (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a leading urban public research university as a Donor Services Assistant Field Manager. This role is pivotal in managing operations at the Hoxworth North Neighborhood Donor Center, ensuring efficient donor flow and high-quality service. You will lead a dedicated team, implement process improvements, and uphold compliance with regulations, all while contributing to the lifesaving mission of the Hoxworth Blood Center. With a commitment to professional growth and community service, this position offers a rewarding opportunity to make a real difference in the lives of others. If you are passionate about healthcare and have the required experience, we encourage you to apply for this impactful role.

Benefits

Comprehensive insurance plans

Flexible spending accounts

Employee wellness program

Generous paid time off

Tuition remission

Discounts for activities and services

Qualifications

• Bachelor’s degree in healthcare management or related field required.
• Four years of related phlebotomy experience needed.

Responsibilities

• Assist in managing donor services collection team and operations.
• Ensure compliance with regulations and quality assurance.

Skills

Detail-oriented

Customer service

Process improvement

Leadership

Phlebotomy

Education

Bachelor’s Degree in healthcare management

Seven years of relevant work experience

Tools

Automated collection systems

Job description

Donor Services Assistant Field Manager, Hoxworth North Neighborhood Donor Center

Current UC employees must apply internally via SuccessFactors

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to 53,235 students, more than 11,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, three straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger.

Job Overview

Hoxworth Blood Center (HBC), University of Cincinnati, was founded in 1938 and serves more than 30 hospitals in 18 counties in Southwestern Ohio, Northern Kentucky, and Southeastern Indiana. Annually, Hoxworth collects more than 100,000 units of blood from local donors to help save the lives of patients in area hospitals. The Hoxworth Blood Center is recruiting a full-time (100% FTE) Assistant Field Manager in the Division of Donor Services, to assist the Field Manager at our Hoxworth North (West Chester) Neighborhood Donor Center. The incumbent will assist in managing the donor services collection team and all associated operations of one or more assigned donor-drawing operations, to ensure efficient donor flow and staff utilization.

Saving lives is no easy task, but at Hoxworth Blood Center, it's what we do every day and we're looking for positive, professional individuals to join our team and help advance our lifesaving mission. If you're a detail-oriented individual with blood collection and management experience, and a passion for making a difference in the lives of others, then we invite you to apply for a position at Hoxworth Blood Center.

Essential Functions

• Assist in monitoring operations to ensure high quality customer service and quality assurance compliance; evaluate recruitment and collection goals and necessary steps to reach the goal.
• Perform special donation procedures, ensuring compliance with federal, state and local regulations, as well as Hoxworth Blood Center Standard Operating Procedures (SOPs).
• Serve as process improvement liaison; perform in-process checks; collect and disseminate process data and reports; participate in quality improvement teams.
• Act as role model through demonstration of professionalism for donor services staff (i.e., fulfilling Hoxworth Blood Center mission, providing donor care, dress code, attendance, etc.).
• Assist administration staff with implementing changes to the organization.
• Recommend and provide training to donor services staff. Assign work; ensure proper workflow of the unit; act as lead worker.
• Serve as site supervisor in the absence of the Field Manager.
• May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor’s Degree must be in healthcare management or related field.
• Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Trainings/Certifications

Must be Automation Red Cell and Automated Platelet trained.

Required Experience

• Four (4) years related phlebotomy experience.
• Trained and proficient in all automated collections. (Proficiency is defined as >95% WB & Automated collection success rates for an average of 12 months.)

Additional Qualifications Considered

One (1) year supervisory and/or staff training/mentoring experience.

Physical Requirements/Work Environment

• Repetitive hand motion (such as typing) - Continuously
• Lifting - up to 20 pounds - Continuously
• Stooping - Often
• Pulling, pushing - Often
• Kneeling, squatting - Seldom
• Crouching - Seldom
• Reaching overhead - Seldom
• Lifting - up to 50 pounds - Seldom

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

• Competitive salary range dependent on the candidate's experience.
• Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
• Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
• Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
• Tuition remission is available for employees and their eligible dependents.
• Enjoy discounts for on and off-campus activities and services.

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at [e-mail] .

The University of Cincinnati is an Equal Opportunity Employer.

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