Donor Relations Officer

Planned Parenthood of Greater Ohio; Akron (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

Medical coverage

Vision coverage

Dental coverage

Life insurance

Short-term disability

Long-term disability

401(k) plan with employer contribution

Nine paid holidays

Two floating holidays

Language differential for bilinguals

Job summary

Planned Parenthood of Greater Ohio is seeking a mission-minded Donor Relations Officer to lead the annual giving program and craft engaging donor communications. You will manage campaigns, collaborate with Marketing and Operations, and ensure timely acknowledgments while expanding support through top donors, monthly giving, and federated programs.

The role requires strong copywriting, design sense, and project management skills, plus experience with donor databases.

Qualifications

• Proficiency in copywriting and design conceptualization.
• Excellent written and verbal communication skills.
• Ability to write compelling donor communications, reports, and business correspondence.
• Ability to present information clearly to diverse audiences.
• Strong project management across departments and manage multiple tasks.
• Experience with donor databases and data analysis.

Responsibilities

• Lead the annual giving program including top annual donors, monthly donors, federated giving, patient giving, and staff giving.
• Stays current on annual giving trends and best practices, integrating innovative marketing approaches to elevate fundraising efforts.
• Projects manage annual fund solicitations, coordinating with external partners to print and distribute materials.
• Writes compelling copy for solicitation campaigns and develops initial design concepts with Marketing to reflect the organization’s voice.
• Partners with Stewardship to implement timely, meaningful donor acknowledgments and mails donor letters.
• Manages donor inquiries via email and phone.

Skills

Copywriting

Design concepts

Communication

Donor communications

Project management

Data analysis

Education

Bachelor's degree

Equivalent experience

Tools

Canva

Raiser’s Edge

EveryAction

Job description

Brief Description

Planned Parenthood of Greater Ohio is seeking a mission-minded Donor Relations Officer.

Brief Description

Planned Parenthood of Greater Ohio is seeking a mission-minded Donor Relations Officer.

Schedule

Full-time, 37.5 hours per week

Union Status

Union Position

FLSA Status

Hourly, Non-Exempt

About The Role

The Donor Relations Officer leads the organization's annual giving program, using creativity and strong project management skills to plan and execute annual fund solicitations. The role develops engaging narratives and design concepts for campaigns that reach top annual donors, monthly donors, federated giving, patient giving, and staff giving, with the goal of engaging current, lapsed, and prospective supporters and growing support for our mission. The Officer works closely with the Marketing and Communications team, Development Operations team, Stewardship Officer, and external vendors to bring campaigns to life, evaluate results, and ensure donors are acknowledged in a timely and meaningful way. The role also supports donor services by managing donor inquiries and printed acknowledgments. In all work, the Donor Relations Officer models PPGOH values through respectful, mission-centered communication with donors, colleagues, and community partners.

Our Mission

We deliver innovative health care, education, and advocacy, no matter what.

Our Core Values

Accountable: We take responsibility for our actions and decisions. Adaptable: We embrace change and remain flexible and resilient. Collaborative: We work together and value diverse perspectives. Kind: We treat everyone with compassion and respect. Non-Judgmental: We create a safe and inclusive environment. Solution-Oriented: We approach challenges with a commitment to finding effective solutions. Strategic: We approach our work with a clear vision and thoughtful planning.

What You'll Do

Annual Giving Program Leadership

• Leads the creative development and execution of a successful annual giving program, encompassing top annual donors, monthly donors, federated giving, patient giving, and staff giving.
• Stays current on annual giving trends and best practices, integrating innovative marketing approaches to elevate fundraising efforts.

Campaign Project Management

• Acts as the project manager for annual fund solicitations, ensuring seamless planning, execution, and adherence to timelines for all campaigns.
• Collaborates with external partners to print and distribute solicitation materials.
• Applies insights from the Development Operations team to inform creative solicitation strategies, focusing on messaging, timing, and donor segmentation.
• Monitors performance metrics and reports provided by the Development Operations team to evaluate effectiveness and inform future creative initiatives.

Creative Development and Donor Communications

• Uses direct response communication channels, including direct mail, email, and website, to craft engaging content for current, lapsed, and prospective donors.
• Writes compelling copy for solicitation campaigns and develops initial design concepts, working with the Marketing and Communications team to refine materials that reflect PPGOH's voice and mission.

Stewardship and Donor Services

• Partners with the Stewardship Officer to implement engaging stewardship strategies that ensure timely and meaningful acknowledgments for annual fund donors.
• Mails all donor acknowledgment and receipt letters, first-time donor stewardship packets, and other printed materials.
• Manages the Donor Information email account and phone lines to respond to donor inquiries.

Requirements

Other duties as assigned.

Required Qualifications

• Proficiency in copywriting and design conceptualization.
• Excellent written and verbal communication skills.
• Ability to write compelling donor communications, reports, and business correspondence.
• Ability to effectively present information and respond to questions from donors, colleagues, and stakeholders.
• Strong ability to interpret and communicate complex information clearly to diverse audiences.
• Strong project management skills with the ability to collaborate across departments and manage multiple tasks.
• Experience with donor databases and data analysis.

Preferred Qualifications

• Experience with Canva.
• Experience with Raiser's Edge and/or EveryAction

Education And Experience

• Bachelor's degree preferred, or equivalent professional experience.
• 3 to 5 years of experience in annual giving, marketing, or fundraising.

What We Offer

• Paid time off
• Paid parental leave
• Medical coverage, with 90% employer-paid base plans for individual coverage
• Employer-paid vision coverage
• Dental coverage
• Employer-paid life insurance
• Employer-paid accidental death and dismemberment insurance
• Employer-paid short-term and long-term disability coverage
• 401(k) plan with an employer contribution of up to 4%
• Nine paid holidays each year
• Two floating holidays each year
• Financial incentive program for certified bilingual Associates*

Qualified Associates who demonstrate fluency in a needed language, including Spanish, Nepali, or Somali depending on the geographic service area, may receive a $1.00-per-hour differential for two years following successful completion of the language assessment.

Equal Employment Opportunity

PPGOH is an equal opportunity employer. Employment decisions are based on job-related qualifications, experience, performance, and organizational needs. We do not discriminate against any applicant or Associate based on race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law.

We recognize that candidates may not meet every preferred qualification listed. If your skills and experience align with the role, we encourage you to apply. Reasonable accommodations are available throughout the hiring process.