Donor Relations Associate

Community Blood Center; Kansas City (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

A regional blood donation organization in Kansas City is seeking a Donor Relations Associate to assist with blood collection goals. The role involves telemarketing to donors, performing recruitment, and compliance monitoring. Candidates should possess sales or customer service experience and be flexible with working hours. Proficiency in Microsoft Office and a valid driver's license are required.

Qualifications

• Two to three years' experience in sales and marketing or customer service.
• Must have valid driver's license and maintain a good driving record.
• Ability to work flexible hours including weekends and evenings.

Responsibilities

• Assist Account Managers in achieving whole blood and apheresis collection goals.
• Telemarket to past donors for drives.
• Perform on-site whole blood recruitment.
• Support Apheresis program with administrative assistance.
• Ensure regulatory compliance per SOPs and policies.
• Perform data entry during high profile blood drives.
• Prepare and verify reports and other administration tasks.

Skills

Sales and marketing skills

Customer service skills (written and verbal)

Networking experience

Self-motivated

Good organization skills

Flexibility

Proficient personal computer skills

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

DONOR RELATIONS ASSOCIATE

Job Locations: US-MO-Kansas City

Job ID: 2025-7801

Overview

Assists the Account Managers in the achievement of whole blood and apheresis collection goals.

This is a PRN position.

Responsibilities

Essential Functions:

• Completion of telemarketing functions to educate, thank and sign-up donors for future donations.
• Perform on-site recruitment, sign-up tables, and donor flow assistance for blood drives.
• Help educate and convert donors to double red and platelet donations where appropriate.
• Assist Marketing efforts through help with packing, distribution, and inventorying of incentive items, labelling products with recruitment related tags, and telemarketing of sweepstakes winners and Donor/Recipient Meet and Greet attendees.
• Help with preparation efforts for special events (i.e. contacting invitees for participation lists, setting up gift tables, refreshments, check in tables etc.).
• Assist with data entry and organizational needs of the department.
• Exemplifies CBC's Customer Service Mission and Core Values.

Other Functions:

• Makes recommendations to improve organizational processes.
• Any related duties as assigned.

Qualifications

Requirements:

• High school diploma or equivalent.
• Two to three (2-3) years' experience in sales and marketing or customer service.

Licenses / Certifications:

• Must have and maintain a valid driver's license.

Experience:

Entry level position

Some experience in sales, marketing and/or customer service or performing duties in a related area preferred.

Any combination of education, training and experience that has supplied the necessary knowledge, skills and experience to perform the essential functions of the job.

Skills & Abilities:

• Sales and marketing skills
• Strong customer service skills both written and verbal
• Flexibility and sensitivity to changing demands and priorities.
• Strong attention to detail in all work processes.
• Ability to work flexible hours with some nights and weekends.
• Ability to work independently with minimal supervision.
• High level of interpersonal skills to handle a variety of complex issues and situations.
• Ability to communicate clearly with the general public.
• Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous, and friendly manner while demonstrating sensitivity to and respect for diverse populations.
• Ability to work in a strong team environment.
• Ability to be responsive and available to management to address issues and concerns and they arise.
• Must be self-motivated and a self-starter with good organization skills.

Knowledge:

• Working knowledge of computerized accounting systems.
• Knowledge of a variety of software applications (Microsoft Office Suite)
• Knowledge of Missouri and Kansas driving laws as applicable.