Donor Recruitment Coordinator II

American Red Cross; Birmingham (AL); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a mission-driven organization where your work makes a difference in the lives of many. This role offers you the chance to be part of a dedicated team that supports blood drives, ensuring smooth operations and excellent customer service. With a focus on teamwork and community impact, you will engage with diverse individuals and contribute to a vital cause. Enjoy competitive compensation and a range of benefits that support your well-being while you help others. This is more than just a job; it's an opportunity to be a force for good in the world.

Benefits

Medical, Dental, Vision plans

Health Spending Accounts

Flexible Spending Accounts

Paid Time Off (PTO)

401K with up to a 6% match

Paid Family Leave

Employee Assistance

Disability Insurance

Service Awards

Qualifications

• High School diploma required with 3 years related experience.
• Outstanding organizational and communication skills are essential.

Responsibilities

• Confirm blood drive details and communicate with planning staff.
• Serve as a liaison for customer inquiries and requests.
• Prepare and maintain account files and documentation.

Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Teamwork

Education

High School Diploma or equivalent

Tools

Word Processing Software

Spreadsheet Applications

Database Applications

Presentation Software

Job description

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Responsibilities

1. Confirm all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicate details to production planning staff.
2. Serve as a liaison between the customer and the appropriate staff and handle customer inquiries and requests in a professional, courteous, helpful and timely manner.
3. Prepare and maintain all account files including correspondence, operational records and customer surveys to ensure accurate documentation of blood drive activity.
4. Localize blood drive collateral using approved templates and/or campaign materials to include location, date, time, goal, etc. and send thank you notes to customers to help ensure the prospect for future customer activity.
5. Handle all inside sales support for assigned Recruitment District team to include incoming calls, distribution of mail, and coordination of meetings.
6. Provide review and initiate applicable follow up for the Print Cost Model and exceptions process.
7. Manage the donor pre-sign up process, status report review, and condensed report review with Reps for accuracy.
8. Responsible for providing own transportation for business purposes.

Scope

Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization.

Qualifications

Education: High School or equivalent required.

Experience: Minimum 3 years related experience or equivalent combination of education and related experience required.

Management Experience: N/A

Skills & Abilities: Basic knowledge of computer office products, word processing, spreadsheet, database and presentation applications highly desirable. Must possess outstanding organizational and communication skills. Effective problem-solving skills in managing multiple priorities. A current valid driver's license and good driving record is required. Ability to work on a team.

Travel: Some travel may be required.

*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to a 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Physical Requirements

The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. May be required to travel to sites throughout the region to meet with potential donor groups. Ability to use a personal computer and applicable software for sustained periods of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Apply now! Joining our team will provide you with the opportunity to make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights