Donor Recruitment Account Manager

American Red Cross; Austin (TX); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account / Flexible

Paid time off 15 days

11 holidays

401K with match

Paid family leave

Employee assistance

Disability insurance

Job summary

The American Red Cross in Austin, Texas is seeking a sponsor relations coordinator to support attraction, retention, and scheduling of blood drive sponsors and feeder groups, helping to achieve monthly, quarterly, and annual collection goals.

You will provide support and leadership to volunteers, coordinate education programs, and work with multiple counties in the region to extend the reach of the blood drive program and ensure top-tier service and results.

Qualifications

• Bachelor's degree in marketing, sales, communications or related field required.
• 1 year of related experience preferred or equivalent combination of education and related experience required.
• Knowledge of group dynamics, direct sales, customer relationship management/maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Good organizational skills and the ability to handle multiple priorities effectively are required. Event planning experience desired.
• Excellent oral and written communication skills, including training and presentation skills, are required.
• A current, valid driver's license and good driving record are required.
• Ability to work on a team.
• Some travel may be required.

Responsibilities

• Support the implementation of creative strategies to attract, manage and retain potential blood drive sponsors and feeder groups for existing blood drives.
• Support consistent execution of the 12-week drive management cycle, including working with key stakeholders to ensure sufficient drive sign-ups are attained.
• Facilitate a quality hand-off of blood drives between internal stakeholders at the 12-week timeframe.
• Support the implementation of territory plans in collaboration with strategic business planning to achieve collection goals, increase monthly bookings, improve operational efficiency, and identify new blood drive sponsors.
• Provide routine organizational and operational support to the blood drive coordinator to ensure achievement of collection operation and annual goals and provide the highest level of customer service to encourage the sponsor to grow their blood program with the Red Cross in frequency and performance metrics.
• Schedule education programs for blood drive sponsor contact, recruitment committees and volunteers within assigned groups to assist in meeting collection objectives and to comply with all directives, regulations, and local operating procedures.
• Maintain accurate records to provide tracking and statistical data on blood drive sponsor group performance.
• Appropriately utilize tools, technology, and strategy provided by the organization to enhance customer service, efficiency, and productivity.

Skills

Group dynamics

Direct sales

Customer relationship management

Negotiation skills

Excellent communication

Event planning

Teamwork

Time management

Education

Bachelor's degree in marketing, sales, communications or related field

Job description

Support the attraction, retention, and scheduling of potential blood drive sponsors and the education of various stakeholders to maximize blood drive success and achieve established monthly, quarterly, and annual blood collection goals. Provide support, development, and/or leadership guidance to all volunteers. Will cover about 15 counties from Ellis to Guadalupe County.

Key Responsibilities

• Support the implementation of creative strategies to attract, manage and retain potential blood drive sponsors and feeder groups for existing blood drives.
• Support consistent execution of the 12-week drive management cycle, including working with key stakeholders to ensure sufficient drive sign-ups are attained. Facilitate a quality hand-off of blood drives between internal stakeholders at the 12-week timeframe.
• Support the implementation of territory plans in collaboration with strategic business planning to achieve collection goals, increase monthly bookings, improve operational efficiency, and identify new blood drive sponsors.
• Provide routine organizational and operational support to the blood drive coordinator to ensure achievement of collection operation and annual goals and provide the highest level of customer service to encourage the sponsor to grow their blood program with the Red Cross in frequency and performance metrics.
• Schedule education programs for blood drive sponsor contact, recruitment committees and volunteers within assigned groups to assist in meeting collection objectives and to comply with all directives, regulations, and local operating procedures.
• Maintain accurate records to provide tracking and statistical data on blood drive sponsor group performance.
• Appropriately utilize tools, technology, and strategy provided by the organization to enhance customer service, efficiency, and productivity.
• Responsible for providing own transportation for business purposes.

Minimum Qualifications

• Bachelor's degree in marketing, sales, communications or related field required.
• 1 year of related experience preferred or equivalent combination of education and related experience required.
• Knowledge of group dynamics, direct sales, customer relationship management/maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Good organizational skills and the ability to handle multiple priorities effectively are required. Event planning experience desired.
• Excellent oral and written communication skills, including training and presentation skills, are required.
• A current, valid driver's license and good driving record are required.
• Ability to work on a team.
• Some travel may be required.

Benefits

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Salary Range

$68,000 - $72,000, plus incentive. American Red Cross salaries are aligned with the specific geographic location in which the work is primarily performed. Other factors may be used to determine your actual salary may include your specific skills, how many years of experience you have, and a comparison to other employees already in this role.

Equal Opportunity Employer

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners – the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance – launched Employers of National Service to connect national service alumni with opportunities in the workforce. The American Red Cross is proud to be an EONS partner and share its employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

EEOC Summary of Rights: Summary of Rights.